Lock or replace your card

Learn how to lock and/or replace your lost, stolen, or damaged credit card or ScotiaLine® access card

Overview

Whether your credit card or ScotiaLine® access card was lost, stolen, or damaged, we’re here to help.

If you need a replacement card, keep in mind that you must be the primary cardholder or co-borrower on the account to request it.

Here's what to do if: 

Your card is lost, stolen, or damaged

 

If you have a Scotiabank Visa, American Express credit card, or a line of credit with a Visa access card that has been lost, stolen or damaged, call us as soon as possible at:

 

If you have a Scotiabank Mastercard credit card, call 1-800-307-7309 as soon as possible.

 

You can also temporarily lock your Scotiabank Visa, American Express credit card, or ScotiaLine® access card through the Scotiabank mobile app.

You’re worried about credit card fraud 

 

Visit our cybersecurity and fraud hub to learn about threats to your financial security, how to protect yourself, and how to report fraud or suspicious activity on your Scotiabank account.

 

Visit the cybersecurity and fraud hub

Learn how to lock your credit card

Lock and Unlock a Credit Card

Learn how to lock your credit card when you've misplaced it or need to pause transactions.

Frequently asked questions

If you can’t find what you’re looking for please type your question in our Help Centre.

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