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Lock or replace your Scotiabank cards
Learn how to lock or replace your lost, stolen, or damaged debit card, credit card, or ScotiaLine® access card.
Overview
If your card has been misplaced, you can lock it temporarily in the app. Locking your card helps keep your account secure until it’s found or you get a replacement card. If you find your card, unlocking it is just as fast.
If you’re sure your credit card is permanently lost, please call us for a replacement.
For debit cards, you can use the app to report and replace a lost or stolen card and request a replacement for a damaged one.
Credit cards and ScotiaLine® access cards
If you have a Scotiabank Visa, Scotiabank American Express credit card, or a ScotiaLine® access card that has been lost, stolen or damaged, call us as soon as possible for a card replacement.
- 1-800-472-6842
- 1-866-267-4726 (Relay services for Deaf, deafened, and hard of hearing clients)
If you have a Scotiabank Mastercard credit card, call 1-800-307-7309 as soon as possible.
If you need a replacement card, keep in mind that you must be the primary cardholder or co-borrower on the account to request it.
Supplementary cards can only be locked by the primary cardholder.
Debit cards
To report and replace a lost or stolen debit card, or request a replacement card for a damaged one, sign in to the Scotia app and:
- From the home screen, select your chequing account
- Select Manage
- Select Replace damaged or lost card
- Select the option that applies to you and follow the prompts, or check out the demo on this page for support
For joint accounts, each account holder must lock or replace their card themselves.
Cybersecurity and fraud prevention
Visit our cybersecurity and fraud hub to learn about how Scotiabank protects you, and how to report fraud or suspicious activity on your Scotiabank account.
How to lock or replace your card
Whether you need to lock or replace your debit card, or lock your credit card or ScotiaLine® access card, we have step-by-step demos that guide you through the process.
How do I lock my debit card if it’s been misplaced?
If you’ve misplaced your Scotiabank debit card, our card lock service gives you the ability to temporarily lock your card in the app:
- Select My accounts, then your debit card account
- Select Manage
- Select lock or unlock card and use the toggle to lock or unlock your card
If your card is locked, you won't be able to make new purchases, use ABMs, or receive refunds until you unlock that card. Any pre-authorized transactions and bills you’ve set up with that card will still go through. You’ll also be able to use your digital wallet.
Once you find your card, you can unlock it in the app.
How do I report and replace my lost or stolen debit card?
To report a lost or stolen debit card and get a new one, log in to the Scotia app and:
- From the home screen, select your chequing account
- Select Manage
- Select Replace damaged or lost card
- Select It’s lost or stolen
- You’ll need to answer a few questions to determine if you’re able to report and replace the card
- Follow the prompts to confirm your address
- We’ll ask you to review or set up a username: this is what you’ll use to access online banking while you wait for your new card
- After you review and submit, we’ll verify it’s you
- At this point, your physical card will be cancelled to help protect your account
- You’ll be signed out of online banking and can sign back in using your username and password
Once the request is submitted, here’s what to expect:
- You should receive your new card within 5-10 business days
- In the meantime, you can continue to use your mobile wallet if it was already set up
- You’ll be able to access online banking using your username and password
How do I replace my damaged debit card?
To request a replacement for a damaged debit card, log in to the Scotia app and:
- From the home screen, select your chequing account
- Select Manage
- Select Replace damaged or lost card
- Select It’s damaged
- Follow the prompts to confirm your address
- After you review and submit, we’ll verify it’s you requesting the card
Once the request is submitted, here’s what to expect:
- You should receive your new card within 5-10 business days
- You can continue to use your current card (if it still works) and mobile wallet in the meantime
Frequently asked questions
If you can’t find what you’re looking for please type your question in our Help Centre.