Accessibility at Scotiabank

We’re committed to accessibility because banking should be barrier-free.

Registered Disability Savings Plan 

A Registered Disability Savings Plan (RDSP) is a powerful savings tool designed for Canadians and their families with disabilities. 

Learn about RDSPs

Scotiabank’s commitment to accessibility

Scotiabank strives to allow all people to maintain their dignity and independence while using and learning about our services. We believe in integration and equitable opportunity and are committed to meeting the needs of people with disabilities by consistently working to prevent and remove barriers to accessibility and by meeting accessibility requirements.

Accessibility is a journey, and at Scotiabank, continually improving the accessibility of our products and services is an essential part of who we are. 

We invite you to learn about our accessibility plans, policies, and processes:

Accessibility features 

Discover the accessibility features Scotiabank offers for each of our banking channels. 

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Scotiabank actively designs our websites with accessibility in mind for all customers. 

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Mobile app

We strive to ensure that the Scotia mobile app is accessible for everyone.

Women sitting in yellow chair talking on her iPhone.


Discover the accessibility features Scotiabank offers for telephone banking. 

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Alternative formats 

Scotiabank offers many different options to access essential banking information. 

How can we help?

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General accessibility feedback 

We’d like to hear from you. Let us know how we can make your experience more accessible.

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Have a complaint?

We will address complaints according to our complaint management procedures. 

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Self-serve help

Search our Help Centre to find answers to frequently asked accessibility questions.

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Live help 

Use the live chat feature to ask questions or be connected to a customer care agent right from the app. You can also reach out to the contact centre.