Accessibility at Scotiabank

We’re committed to accessibility because banking should be easy.

Registered Disability Savings Plan 

A Registered Disability Savings Plan (RDSP) is a powerful savings tool designed for Canadians and their families with disabilities. 

Learn about RDSPs

Scotiabank’s commitment to accessibility

Scotiabank strives to allow all people to maintain their dignity and independence while using and learning about our services. We believe in integration and equitable opportunity and are committed to meeting the needs of people with disabilities by consistently working to prevent and remove barriers to accessibility and by meeting accessibility requirements.

Accessibility is a journey, and at Scotiabank, continually improving the accessibility of our products and services is an essential part of who we are. 

We invite you to learn about our accessibility plans, policies, and processes:

Accessibility features 

Discover the accessibility features Scotiabank offers for each of our banking channels. 

Women sitting in cafe by her laptop.


Scotiabank actively designs our websites with accessibility in mind for all customers. 

Elder women sitting on a bench in a garden on her Iphone.

Mobile app

We strive to ensure that the Scotia mobile app is accessible for everyone.

Women sitting in yellow chair talking on her iPhone.


Discover the accessibility features Scotiabank offers for telephone banking. 

Women working at desk on her laptop with headphones.

Alternative formats 

Scotiabank offers many different options to access essential banking information. 

How can we help?


General accessibility feedback 

We’d like to hear from you. Let us know how we can make your experience more accessible. 

Have a complaint?

If we didn’t meet your expectations, we want to know about it. We aim to resolve complaints as quickly as possible. 

Help yourself 

You can search our Help Centre to find answers to the most commonly asked accessibility questions. 

Reach us by phone 

Live chat in the app or reach out to our contact centre to get help right now.