Scotiabank's Accessible Canada Act (ACA) Accessibility Plan 2023-2026


We are here for every future.

Scotiabank is committed to treating all people in a way that lets them maintain their dignity and independence. We believe in equitable opportunities for everyone. We are committed to meeting our obligations to identifying, preventing and removing barriers for people with disabilities.

At Scotiabank, we strive to be the Bank and employer of choice.  We do this by improving the accessibility of our products, services and facilities for our customers and employees.

Our first Accessible Canada Act Accessibility Plan outlines how Scotiabank is meeting our responsibility to identify, prevent, and remove barriers for persons with disabilities. 

How can we help?


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General accessibility feedback 

We’d like to hear from you. Let us know how we can make your experience more accessible.

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Have a complaint?

We will address complaints according to our complaint management procedures. 

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Self-serve help

Search our Help Centre to find answers to frequently asked accessibility questions.

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Live help 

Use the live chat feature to ask questions or be connected to a customer care agent right from the app. You can also reach out to the contact centre.