Scotiabank’s Accessible Canada Act (ACA) Feedback Process


This document outlines Scotiabank’s accessibility feedback process.

Scotiabank welcomes feedback about barriers that employees, customers, or members of the public experience with Scotiabank, or about the implementation of our Accessibility Plan. Feedback is information that is received by Scotiabank through the feedback process that the Accessible Canada Act requires all regulated organizations to establish. 

How can we help?

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General accessibility feedback 

We’d like to hear from you. Let us know how we can make your experience more accessible.

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Have a complaint?

We will address complaints according to our complaint management procedures. 

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Self-serve help

Search our Help Centre to find answers to frequently asked accessibility questions.

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Live help 

Use the live chat feature to ask questions or be connected to a customer care agent right from the app. You can also reach out to the contact centre.