How we work

Banking should be easy for everyone 

With our digital banking tools, each customer is empowered to control how and when they bank, regardless of their ability, context, or situation. 

Learn about accessible digital banking

We design with you in mind 

Scotiabank is dedicated to making banking experiences accessible for each customer, regardless of ability, context, or situation. We believe that banking can and should be barrier-free, and that good design should reflect the diversity of the people who interact with it. That’s why Scotiabank: 

  • Designs according to the Web Content Accessibility Guidelines (WCAG) for public-facing websites, applications, and digital content 
  • Engages and co-designs our accessibility products and services with customers with disabilities and community partners  

Humans of Scotiabank: How the accessibility team designs and builds for inclusivity 

The opportunity to use technology for a purpose motivated Monica Ackermann to lead digital accessibility. Watch her explain how the definition of disability evolved, and how she works every day to ensure our customers can bank independently and with dignity. 

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Our website accessibility 

Website accessibility refers to the inclusive practice of designing websites so that everyone can understand content, navigate and interact online and have equal access to information and functionality. Scotiabank is committed to providing a website that is accessible to the widest possible audience. We’re actively and continuously working towards achieving a fully accessible website according to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0.

How can we help?


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General accessibility feedback 

We’d like to hear from you. Let us know how we can make your experience more accessible.

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Have a complaint?

We will address complaints according to our complaint management procedures. 

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Self-serve help

Search our Help Centre to find answers to frequently asked accessibility questions.

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Live help 

Use the live chat feature to ask questions or be connected to a customer care agent right from the app. You can also reach out to the contact centre.