Accessible digital banking
Barrier-free banking for seniors and people with disabilities
Banking should be barrier-free for everyone
At Scotiabank, banking is accessible and inclusive. We are committed to meeting the needs of our customers with a range of sight, mobility, hearing, and cognitive abilities.
With our digital banking tools, each customer is empowered to control how and when they bank, regardless of their ability, context, or situation.
Built right for everyone
We believe that our applications should be accessible to everyone. Our applications are built to conform with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA at a minimum.
Designed with you, for you
We regularly invite our customers with disabilities to participate in user research. Their insights about accessibility and feedback on the usability of our products not only guides our product design, but also helps us evolve our inclusive user testing practice.
Banking you can understand
Banking should be barrier-free. We design with clarity and simplicity, and use plain language to provide you with a better experience.
Our searchable help system also gives you relevant information when you need it.
Mobile banking accessibility features
Banking you can hear
If you are blind or vision impaired, the app is easy to use with a screen reader The sounds and vibrations let you know when your transactions are completed.
Banking you can see
Whether you are colour blind, have age related vision loss, or are using your device in bright or dim light, the rich colour contrast makes the screen easier to see.
You can also adjust the size of the print in the app or magnify the screen using the accessibility settings on your device.
Banking you can touch
Whether you are using one hand, have a tremor, or are worried about accidentally hitting the wrong button, the large buttons on the app are easy to see and touch.
A simple swipe is all that’s needed to complete a transfer or payment.
We’re always looking to improve the accessibility and usability of our products and services. Are we doing something you like or is there something you think we can do better? Let us know! Please use the key word “accessibility” in your comments so we can ensure your valuable feedback gets to the right place.
From your mobile app:
- Sign into your Scotia app
- Select More
- Select Contact us to reach us
- Use the word accessibility in your question or comments
General Accessibility Feedback
Continuously making our platforms more accessible is important to us. Your feedback is part of this process.
Let us know how we are doing or how we can better meet your accessibility needs.
Send us an email at: