Accessible digital banking 

Barrier-free banking for seniors and people with disabilities

Banking should be barrier-free for everyone  

At Scotiabank, banking is accessible and inclusive. We are committed to meeting the needs of our customers with a range of sight, mobility, hearing, and cognitive abilities.

With our digital banking tools, each customer is empowered to control how and when they bank, regardless of their ability, context, or situation. 

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Built right for everyone

We believe that our applications should be accessible to everyone. Our applications are built to conform with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA at a minimum. 

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Designed with you, for you

We regularly invite our customers with disabilities to participate in user research. Their insights about accessibility and feedback on the usability of our products not only guides our product design, but also helps us evolve our inclusive user testing practice. 

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Banking you can understand 

Banking should be barrier-free. We design with clarity and simplicity, and use plain language to provide you with a better experience.

Our searchable help system also gives you relevant information when you need it.

Accessibility features

Discover the accessibility features Scotiabank offers for each of our banking channels.

View accessibility features

Mobile banking accessibility features

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Banking you can hear

If you are blind or vision impaired, the app is easy to use with a screen reader The sounds and vibrations let you know when your transactions are completed.

Use VoiceOver or TalkBack screenreader

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Banking you can see

Whether you are colour blind, have age related vision loss, or are using your device in bright or dim light, the rich colour contrast makes the screen easier to see. 

You can also adjust the size of the print in the app or magnify the screen using the accessibility settings on your device.

Adjust the print size
Magnify your screen

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Banking you can touch

Whether you are using one hand, have a tremor, or are worried about accidentally hitting the wrong button, the large buttons on the app are easy to see and touch.

A simple swipe is all that’s needed to complete a transfer or payment.

Accessibility Hub

Our feedback process 

See how you can provide your feedback to us or make a complaint. 

View our feedback process

We want to hear from you! 

We’re always looking to improve the accessibility and usability of our products and services. Are we doing something you like or is there something you think we can do better? Let us know! Please use the key word “accessibility” in your comments  so we can ensure your valuable feedback gets to the right place.

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Online banking

From your desktop:

  1. Sign in to online banking
  2. Select Contact us to reach us by the method most convenient for you
  3. Use the word accessibility in your question or comments  


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Mobile banking  

From your mobile app:  

  1. Sign into your Scotia app
  2. Select More
  3. Select Contact us to reach us
  4. Use the word accessibility in your question or comments
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General Accessibility Feedback 

Continuously making our platforms more accessible is important to us. Your feedback is part of this process.

Let us know how we are doing or how we can better meet your accessibility needs. 

Send us an email at: