How to get started with banking on your smartphone

Step 1

Gather some basic information

This is all of the information you need to set up mobile banking. Please gather this information, and we can begin when you’re ready.

• Your Scotiabank debit card number: If you don’t have a Scotiabank debit card, you can use a Scotiabank Credit Card number, or your account number for your line of credit, investment, loan, or mortgage. For Small Business customers, a Scotiabank debit card number is required.​
  
• Your postal code: If you have multiple addresses, use the address we send your statements to.
• Your home phone number, or your mobile phone number
• Your email address
• Your date of birth
• Your mother’s maiden name

Step 2

Add mobile access to your account

Click the link that follows, and it will open a new window on a page that looks like this.

If you have a Scotiabank debit card, please type in the number on the front of your card and press Continue. Then you can move to step 4 of this guide.

If you don’t have a Scotiabank debit card, press the link "I don’t have a ScotiaCard", select the product type and product/account number from your card, line of credit, loan, investment or mortgage. Then hit Continue. For Small Business customers, a Scotiabank debit card number is required.​

Step 3

Enter the following details to verify what type of account you have with us

Select the account type you have, followed by the account or card number. Once completed, fill in your first name, last name, date of birth, and then click Continue.

Note: You may be asked for additional information to verify your identity on the following screens. Please enter the information, and click Continue, when prompted.

Step 4

Keep your username and password safe

Create a username that’s easy to remember. For credit card customers, once this username is created you will no longer be able to sign in using your card number. Click Continue.

Create a strong password by using a unique word or phrase that you will easily remember.

Your password should be a combination of numbers and both uppercase and lowercase letters, as well as symbols- like an exclamation point or a question mark.

The more complex your password is - the stronger it will be.

Important note: For your privacy, don’t write down your password or share it with anyone. Click this link to learn about security when using mobile banking.

Step 5

Download the mobile app to your phone

All mobile apps must be downloaded from the Google or Apple app stores. We’ll walk through how to download it from the store to your phone now.

If you have an Apple iPhone or iPad, open your iPhone or iPad screen and click the App Store icon that looks like the Apple one below. To download the Scotiabank mobile banking app to your iPhone or iPad, see this animated iOS guide. You can take these steps on your iPhone or iPad as you follow along with the guide.

If you have an Android phone or tablet (made by Samsung, Google, LG, Sony, or others) open your phone or tablet screen, and click the icon called Play Store. To download the Scotiabank mobile banking app to your Android phone or tablet, see this animated Android guide. You can take these steps on your Android phone  or tablet as you follow along with the guide.

Step 6

Sign in to the app

If you already have a username or card number and password, you can now sign in to the app with the username and password you set up a few steps ago.

Click this link to see what will show on your phone or tablet screen as you sign in to the Scotiabank mobile banking app for the first time 

You should check the box to show you agree to our Digital Access Agreement, which sets out your rights and obligations as well as Scotiabank’s. There’s more on this here if you want to read up on it.

Step 7

Start banking from your phone or tablet!

You’ll see some screens when you first sign in that will show you some new features in your mobile banking app.

The home screen shows you an overview of your accounts and balances. You can start to use the icons along the bottom of the app to choose a task.

All the basics

The app will help you with most of your everyday banking tasks that we all need to do

Here are some interactive demos of the most common features our customers use:

• Paying bills
• Sending money in Canada using Interac e-Transfer^†
  
• Sending money abroad
• Depositing a cheque
• Reviewing transactions

There are many more demonstrations of other banking tasks you can do if you click here.

If you need help any time, just press the ? icon and type in your question.