Digital Banking Guides

A wide variety of Scotiabank’s services are now available from home.
This guide will help you learn how to bank your way - using online banking or our mobile app.

Managing your everyday banking has never been easier, whether you're using online banking or our mobile app. Learn about all of the banking you can do, using our guides below. If you can't find what you're looking for, type in your question in our help section.

Digital Banking Basics

Log in for the first time

Check out the smartphone demo See the smartphone demo for Log in for the first time

View your accounts

Check out the smartphone demo See the smartphone demo for View your accounts

Search Transactions

Check out the computer demo See the computer demo for search transactions

Protect your accounts with fingerprint or face authentication

Learn more about how biometrics can keep your accounts safe Learn more about how biometrics can keep your accounts safe

Download the mobile app

Check out how to download the mobile app for iOS Check out how to download the mobile app for iOS
Check out how to download the mobile app for Android Check out how to download the mobile app for Android

Managing your Accounts

Update your password

Check out the smartphone demo See the smartphone demo for Update your password

Update your username

Check out the smartphone demo Check out the smartphone demo for update your username

Enrol for CRA Direct Deposit

Check out the smartphone demo Check out the smartphone demo how to enrol for CRA Direct Deposit
Check out the computer demo Check out the computer demo for enrol for CRA Direct Deposit

Update your contact information

Check out the computer demo Check out the computer demo for download a void cheque

Order cheques online

Check out the computer demo Check out the computer demo for order cheques

Download a void cheque

Check out the computer demo Check out the computer demo for download a void cheque
How do I get a void cheque? Learn how to download a void cheque

Switch to eStatements

Learn how to sign up for eStatements Learn how to sign up for eStatements

Set up Scotia InfoAlerts

Learn how to set up InfoAlerts Learn how to set up InfoAlerts

Paying Bills

Pay a bill

Learn how to pay a bill Learn how to pay a bill

Add a bill payee

Check out the computer demo See the computer demo for add a bill payee

Cancel Upcoming Bill Payment

Check out the smartphone demo Check out the smartphone demo for cancel upcoming bill payment
Check out the computer demo See the computer demo for Cancelling an Upcoming Bill Payment

Future Dated Bill Payment

Check out the computer demo See the computer demo for future bill payment

Making Payments & Transfers

Deposit a cheque

Learn how to deposit a cheque Learn how to deposit a cheque

Transfer between accounts

Check out the computer demo See the computer demo for transfer between accounts

Set up recurring transfers

Check out the computer demo See the computer demo for set up recurring transfers

Send money by Interac e-Transfer†

Learn how to do an Interac e-Transfer Learn how to do an Interac e-Transfer

Cancel Interac e-Transfer†

Check out the computer demo See the computerr demo for Cancelling an Interac e-transfer
Check out the smartphone demo Check out the smartphone demo for Cancel an Interac e-Transfer

Request money by Interac e-Transfer†

Check out the smartphone demo Check out the smartphone demo for request money by Interac e-Transfer

Set up Interac Auto deposit†

Check out the smartphone demo Check out the smartphone demo for set up Interac Auto deposit

Cancel a Recurring Transfer

Check out the computer demo See the computer demo for cancel recurring transfers

Send money internationally

Learn how to do an International Money Transfer Learn how to do an International Money Transfer

Managing your contacts

How to add contacts for international money transfer on your computer Check out the computer demo for how to add a contact for international money transfer
How to add contacts for international money transfer on your smartphone Check out the smartphone demo for how to add a contact for international money transfer

Customers also asked...

If you can’t find what you’re looking for please type your question in our Help Centre.
Where can I view my direct deposit details? 
What's my transit number?
How do I get a void cheque? 
How do I set up Autodeposit?
How do I get notifications about my account(s)?

Day-to-day banking 

Here’s what you can do through your desktop computer or mobile device.
Self-service options Mobile
 Online
View accounts
 ✓
 ✓
Switch chequing accounts
   ✓
Pay bills
 ✓
 ✓
Set up bill payment payee
 ✓
 ✓
Set up or edit recurring/future payments and transfers
 ✓
 ✓
Order Cheques
   ✓
Deposit a cheque
 ✓
 ✓
Set up direct deposit/payroll
 ✓
 ✓
View and download direct deposit/void cheque information
 ✓
 ✓
Transfer funds between accounts
 ✓
 ✓
Send money using Interac e-Transfer 
 ✓
 ✓
Set up Interac e-Transfer Autodeposit
 ✓
 ✓
Request Interac e-Transfer from a contact
 ✓
 ✓
Send money using Western Union 
 ✓
 ✓
Send money using Scotia International Money Transfer
 ✓
 ✓
Replace damaged/expired Scotiacard 
   ✓
View Fastcash account settings & ScotiaCard limits (ABM withdrawal, POS, Online Purchase limits) 
 ✓
 ✓
Self-service options Mobile
 Online
Log in with fingerprint or facial recognition (iOS and Android) 
 ✓
  
Set up and manage Scotia InfoAlerts
 ✓
 ✓
Set up and manage eStatements
 ✓
 ✓
See my account activity (recent and pending transactions)
 ✓
 ✓
Change my address and phone number
   ✓
Change or add email
 ✓
 ✓
Apply for new products
 ✓
 ✓
Check credit score 
 ✓
 ✓
View and redeem rewards
 ✓
 ✓

Learn about how we’re making banking accessible for everyone

Accessible Banking