COVID-19 Update: Call wait times are longer than usual. Save time by checking our FAQs and banking online.
Digital Banking Guides
A wide variety of Scotiabank’s services are now available from home.
This guide will help you learn how to bank your way - using online banking or our mobile app.
Managing your everyday banking has never been easier, whether you're using online banking or our mobile app. Learn about all of the banking you can do, using our guides below. If you can't find what you're looking for, type in your question in Our Help Centre.
Digital Banking Basics
Log in for the first time
View your accounts
Review account balances and transactions
You can check your account balances and transactions any time you need to.
Protect your accounts with fingerprint or face authentication
Download the mobile app
Managing your Accounts
Update your password
Update your username
Enrol for CRA Direct Deposit
Update your contact information
Order cheques online
Download a void cheque
Switch to eStatements
Interested in signing up for eStatements?
Set up Scotia InfoAlerts
Check Credit Score
Bank The Rest
Make a Stop Payment
Paying Bills
Pay a bill
Need help making a bill payment?
Add a bill payment company
Need to pay a new bill?
Cancel a bill payment
Need to change an upcoming bill payment?
Future Dated Bill Payment
Making Payments & Transfers
Deposit a cheque
Need to deposit a cheque from your smartphone or an ABM?
Transfer between accounts
Transferring funds between your accounts is quick and easy.
Set up recurring transfers
Send money by Interac e-Transfer†
Need to pay someone back or split the bill?
Cancel Interac e-Transfer†
Request money by Interac e-Transfer†
Set up Interac Auto deposit†
Add an Interac e-Transfer Contact
Need to send money to someone in Canada?
Cancel a Recurring Transfer
Send money internationally
Need to send money abroad?
Adding an International Money Transfer contact
Need to send money abroad?
Send a Western Union money transfer
You can send cash to a friend or family member anywhere in the world.
Add a Western Union Money Transfer contact
You can send cash to a friend or family member anywhere in the world.
Customers also asked...
If you can’t find what you’re looking for please type your question in our Help Centre.
Day-to-day banking
Here’s what you can do through your desktop computer or mobile device.
- Bank Accounts
- General
| Self-service options | Mobile |
Online |
|---|---|---|
| View accounts |
✓ |
✓ |
| Switch chequing accounts |
✓ |
|
| Pay bills |
✓ |
✓ |
| Set up bill payment payee |
✓ |
✓ |
| Set up or edit recurring/future payments and transfers |
✓ |
✓ |
| Order Cheques |
✓ |
|
| Deposit a cheque |
✓ |
✓ |
| Set up direct deposit/payroll |
✓ |
✓ |
| View and download direct deposit/void cheque information |
✓ |
✓ |
| Transfer funds between accounts |
✓ |
✓ |
| Send money using Interac e-Transfer |
✓ |
✓ |
| Set up Interac e-Transfer Autodeposit |
✓ |
✓ |
| Request Interac e-Transfer from a contact |
✓ |
✓ |
| Send money using Western Union |
✓ |
✓ |
| Send money using Scotia International Money Transfer |
✓ |
✓ |
| Replace damaged/expired Scotiacard |
✓ |
|
| View Fastcash account settings & ScotiaCard limits (ABM withdrawal, POS, Online Purchase limits) |
✓ |
✓ |
| Apply for Overdraft Protection |
✓ |
✓ |
| Review Overdraft Protection limit |
✓ |
✓ |
| Apply for Overdraft Protection limit increase |
✓ |
✓ |
| Self-service options | Mobile |
Online |
|---|---|---|
| Log in with fingerprint or facial recognition (iOS and Android) |
✓ |
|
| Set up and manage Scotia InfoAlerts |
✓ |
✓ |
| Set up and manage eStatements |
✓ |
✓ |
| See my account activity (recent and pending transactions) |
✓ |
✓ |
| Change my address and phone number |
✓ |
|
| Change or add email |
✓ |
✓ |
| Apply for new products |
✓ |
✓ |
| Check credit score |
✓ |
✓ |
| View and redeem rewards |
✓ |
✓ |
Learn about how we’re making banking accessible for everyone
†
Interac e-Transfer is a registered trade-mark of Interac Corp. Used under license.