Manage your money digitally

Whether you’re locked out of your account or just want to change your password, the following steps can help.

If you can’t get into your online account, you’ll need to reset your password. Follow these steps:

To reset your password from the mobile app:

1. From the app’s sign in screen, if you’re on an iOS device, select Need help signing in? or if you’re on an Android device, select Forgot your username or password?
2. Select I forgot my password
3. Enter your username or card number
4. Select Continue
5. Answer the personal security questions
6. Select Continue
7. Create a new password that follows the requirements listed
8. Select Continue

To reset your password from your computer or laptop:

1. From the sign in page, select Need help signing in?
2. Select I forgot my password
3. Enter your username or card number
4. Select Continue
5. Follow the instructions to reset your password

If you know your online banking password and just want to change it, follow these steps:

To change your password from the mobile app:

1. Sign in to mobile banking and select More on the homepage
2. Select Privacy and security
3. Select Update your password
4. Enter your current password
5. Create a new password that follows the outlined password requirements
6. Select Update password
7. Select Finish

To change your password from your computer or laptop:

1. Sign in to your account
2. Select Manage my accounts
3. Select Security & passwords
4. Enter your current password
5. Create a new password that follows the outlined password requirements
6. Select confirm

To update your password from the mobile app:

1. On the app's sign-in screen, tap Forgot your username or password?
2. Tap I forgot my password
3. Enter your username or ScotiaCard number
4. Follow the instructions to reset your password

To update your password from your computer or laptop:

1. On the sign-in page, select Need help signing in?
2. On the next screen, select password
3. Follow the instructions to reset your password

To change your PIN, visit a branch or follow these instructions at an ABM:

1. Insert your card into the ABM
2. Enter your current PIN to access your accounts
3. From the home screen, select settings
4. Select change PIN
5. Enter your current PIN
6. Enter a new 4-digit PIN and select confirm. You’ll have to do this twice
7. If you want to continue banking, select return to main menu. If you’re done, select exit and return card

If you change your password, 2SV will not be affected. If you change your username, you will be required to deactivate 2SV.

To deactivate 2SV:

1. Go to scotiabank.com and select the Sign In button
2. Select Need help signing in?
3. Select I lost my 2-step verification (2SV) device
4. Enter your username or card number
5. Correctly answer the security questions
6. Confirm your device

Next, you will need to activate 2SV again before you can continue online banking on your mobile app or untrusted device.

If you get a new mobile device for any reason, you’ll need to deactivate 2SV push notifications on your old mobile device and set it up again on your new one.

You don’t need to have access to your old device to deactivate 2SV. 

To deactivate 2SV push notifications:

1. Go to scotiabank.com and select Sign in
2. Select Need help signing in?
3. Select I am not getting 2-step verification (2SV) push notifications. 
4. Enter your username or card number and password
5. If you're prompted to answer security questions, correctly answer the security questions
6. If you're prompted to enter a verification code, get the verification code we sent to your phone number and enter it
7. Confirm the device you’d like to remove 2SV from

Once you have a new mobile device, you can sign in to the Scotia mobile app to activate 2SV again. If you don’t have a new device or you’re having trouble accessing your account, please give us a call at 1-800-472-6842 so we can help.

To pay a one-time bill in the Scotia app:

1. Select Move money from the menu
2. In the Payments section, select Pay bills
3. In the From field, choose the account you’d like to use
4. In the Pay to field, choose the payee from your list of payees or add a new payee
5. Enter the bill amount and select the date
6. Select Once under Frequency
7. Review the payment details, then slide to pay

Tip: Select a date at least 3 days before your bill’s due date to avoid late payments.

You can also set up recurring bill payments.

To pay a one-time bill in the new online banking experience:

1. From the home screen, select Pay bills from the Shortcuts section. Or select Move money from the main menu, then select Pay bills.
2. From the One time tab, select a payee from your payee list or add a new payee
3. Select Continue
4. Select the account you’d like to pay from
5. Select the date and enter the amount
6. Select Continue
7. Review the payment details
8. Select Confirm to pay the bill

Learn more about how to pay a one-time bill and set up recurring bills using your computer, tablet, smartphone, an ABM, or TeleScotia.