Seniors Centre

Banking with confidence

We recognize and appreciate the meaningful contributions that seniors make in our communities.

Recently, we’ve faced many changes in the way our world operates, and we’ve had to learn new skills- from finding new ways to buy the food and supplies we need, to finding new ways to bank.

We’re committed to supporting our senior citizens and the people who love and care for them.

Here are some resources our customers can use to bank safely and securely during this time:

Stay informed with COVID-19 banking updates

We’ve made some changes to support seniors through the pandemic, and we continue to be available in our branches, call centre, and online via ScotiaOnline and our mobile app. 

Here are the latest COVID-19 updates for seniors, including priority access for seniors who are over 75 in our Contact Centre.

Try online banking and learn how useful it can be


Always have had good on-line experience.  I am a senior and not the most tech-savvy, but I love Scotia on-line banking.  Shows me everything in a glance, I can check my bill payment history quickly to make sure haven't forgotten to pay something that month. Also like the credit score feature - I never knew what mine was until this feature became available on Scotia on-line. Anyway, if I can do this, anyone can do it.

Scotiabank customer, Ontario

I find it so easy, I am a senior and don't have to much experience with computers and I can do it, I do all of our banking on line for the last 4 or more years

Scotiabank customer, Ontario

In this series of videos, Holly Pontisso from Scotiabank answers your questions about online banking.

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What is digital banking?

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How easy is digital banking?

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Get started with the Scotiabank mobile app

Five banking tasks you can try today

Signing in for the first time

With many of us reducing our trips outside of the home and limiting social contact, you may find it easier to bank using your computer, smartphone, or tablet.  

Seniors who are new to online banking have found that after they sign in for the first time, banking in this new way becomes much more comfortable for them.

Signing up for online banking takes very little time. We’ve created easy step-by-step guides for setting up computer banking and setting up mobile banking, or if you prefer, a printable guide you can use to follow along with the steps to sign in for the first time.

Send money to friends and family

Our communities have been rallying to help each other get the food and supplies they need. Whether you’re helping someone or receiving help, you may find you need to safely exchange money with people in your community. You can use the Interac e-Transferƚ service to pay or receive payment for the exact amount of your choice. Just collect the email address of the person you would like to exchange money with, and you have everything you need to get started. Here are instructions for how to use Interac e-Transferƚ.

Paying bills and credit cards

There are many ways you can pay your bills while keeping a safe physical distance. Using your computer, smartphone, or tablet, you can pay a bill in just a few minutes. You can also pay bills at any Scotiabank ABM, and if we’ve paid this bill for you at the branch before, your bill payees will already be registered to your accounts. Here are instructions for how to pay your bills.

Depositing cheques

There are several ways to make a contact-free deposit. You can now deposit a cheque to your account by taking a picture of it with your smartphone or tablet, using our mobile app. You can also deposit a cheque directly into an ABM. Here are the instructions for how to deposit a cheque.

Checking account balances

You can check the balances of your Scotiabank chequing and savings accounts, credit cards, lines of credit, loans, and mortgages on your computer, smartphone, or tablet. If you prefer, you can also do this at a Scotiabank ABM. Here are instructions for how to check your account balances.

Learn about setting up a Power of Attorney and Joint Deposit Accounts

You may hear the terms Power of Attorney and Joint Deposit Account used in conversation about how seniors can manage their financial affairs. Here is what you need to know about these terms and how they might affect you.

Learn more about Power of Attorney and Joint Deposit Accounts Learn more

Frequently asked questions about online banking

Yes. Even if you use digital banking, you can still go to the branch – particularly if you need to talk to an advisor. Our branches continue to be open and available to our customers. Check our branch locator for updated opening hours. Many customers are choosing to do routine banking tasks online and to only visit branches for more complex banking conversations. 

When simpler daily banking tasks are done online, our branch staff have more time to help clients with complex banking needs. Also, our branch staff are happy to help you learn how to use our online banking site and mobile app – just ask!

We understand that some people find small letters on screens difficult to read. Our app and websites are built to work for you – no matter your ability or situation. Here are some tips on using our mobile app with a range of different abilities.

Here is how to make the fonts larger in Scotia Online.

If you are using any of our supported browsers (Internet Explorer 7 and above; Firefox; or Safari) please follow the instructions below to change the font size.

To zoom in: on a PC--hold "Ctrl" and press "+"; on a Mac--hold "Cmd" and press "+"

To zoom out: on a PC--hold "Ctrl" and press "-"; on a Mac--hold "Cmd" and press "-"

To reset the view: on a PC--hold "Ctrl" and press "0" (zero); on a Mac--hold "Cmd" and press "0" (zero)”

“Here is how to print a page in Scotia OnLine

To print a page simply locate and click the printer icon located on the upper right-hand side of any page within Scotia OnLine.

If the printed copy is cut off or is not printed properly, you may need to adjust your browser's print settings.  You can adjust the print settings from the browser's print preview.  In the print preview, scale the print size down (e.g., 90%, 80%, etc.) until the contents of the site page fit on the preview of the printed page.  The print preview is an exact representation of the printed page.

Where the print preview is located depends on the browser you are using.  In general, you'll find the print preview under the browser's "File" menu.

For complete info on finding and adjusting the print settings when using Internet Explorer 7, 8, or 9 please see Microsoft's Support page for Print Preview.

Please note: while we do officially support Internet Explorer 7, for the best and most secure online experience we recommend you upgrade to a modern browser such as IE8, Firefox, or Safari.

Mistakes can be corrected. If you’ve paid the wrong bill, follow these steps. If you’ve sent an Interac e-Transferƚ transaction to the wrong person, follow these instructions. For other errors, please reach our Contact Centre at 1-800-4SCOTIA (1-800-472-6842)

Using online banking is as easy as gathering a few personal and bank documents, and then following our simple step-by-step guides to activate these services. When you have done so, your everyday banking tasks can each take less than a few minutes to complete.

With social distancing requirements in place for many Canadians, you may choose to limit your public outings and exposure to others, including our branch staff. You can save time and stay safe by banking online. And when winter comes, you’ll love the chance to avoid a trip to the branch in the snow!

We’ve created a series of demos and guides to help you, from your first sign in, to everyday banking tasks, such as sending money, paying bills, and even sending money abroad. Visit Bank Your Way to get started.

Online banking tips

How to create a password

Create a strong password by using a unique word or phrase that you will easily remember. Your password should be a combination of numbers and both uppercase and lowercase letters, as well as symbols, such as an exclamation point or a question mark. The more complex your password is, the stronger it will be.

How to reset your online banking password

If you have forgotten your password, follow these steps to reset it. If you would like to change your password get instructions here.  

How to print your account statement

To print your account statement, you must be signed in to Scotiabank online banking at a computer. Next, from your Accounts page, go to the Communications Centre. Select Documents and choose the account statements you want to view. When you’ve selected the statement, it will open in a new window. Click the printer icon along the top of the new window and follow the print instructions.

Sign up for InfoAlerts

Scotia InfoAlerts help you stay on top of your account activity. The Scotia InfoAlerts service allows you to set up automatic emails or text messages to notify you of transactions on your bank accounts and credit cards the moment they happen. You can set reminders for when your statement is ready, when cash is withdrawn, and for when your account balance falls below the amount you wish to keep on hand. Here are instructions for how to set up InfoAlerts.

If you have questions or concerns,
you can reach our Contact Centre at 1-800-4-SCOTIA (1-800-472-6842)

Understand the safety and security of online banking and your obligations to help protect against fraud

Did You Know?
More than half of all Scotiabank transactions already take place through online and mobile. 

Online banking is not a new development – it's at the heart of how we operate, and we are committed to keeping your accounts and financial information safe and secure. 

As part of this commitment, we have a number of security measures to help ensure the integrity of your transactions and your account information. 

You can learn more about our Online Security Guarantee and your obligations, and all of the ways we protect your accounts in our Security Centre.

We offer a service that will help you protect your accounts. You can monitor your accounts for unusual activity by setting up InfoAlerts

Report any suspicious activity immediately. Call 1-800-4-SCOTIA (1-800-472-6842), press 3, and then press 1.   

Do more banking tasks using our ABMs and telephone banking

Many people would be surprised to learn how many day-to-day banking tasks can be performed either on the telephone or at the ABM. 

If you’d like to practice using an ABM before you visit, here are some demonstrations of the screens you will see when you want to do the following tasks.  

To practice, click the name of the transaction you would like to try:

You can use telephone banking from your landline or mobile phone to pay bills, transfer money, and check your account balances. It may be helpful to review or print the menu of available options before you begin. Download our Telephone Banking Menu Guide, and then click the printer icon along the top of the guide to print.

Plan for your financial future

With our world changing so quickly, it’s important to pause and ensure that your financial plan will continue to meet your future needs. Consider taking a few moments to learn about the latest updates, advice, and tips for staying in control of your financial future.  

Here are some helpful articles to get you started:

Learn more about programs and services for seniors from the Government of Canada.

Learn about Power of Attorney and Joint Deposit accounts.

Seniors are also eligible for special rates and reduced fees on many accounts.
Explore our chequing and savings account discounts for seniors.

Here is a list of retirement planning investment products that may interest you:

Get more details


Here is a list of ways we can lend a hand:

Everyday banking you can master from home

Digital Banking Guide