Banking with confidence
We recognize and appreciate the meaningful contributions that seniors make in our communities.
Recently, we’ve faced many changes in the way our world operates, and we’ve had to learn new skills- from finding new ways to buy the food and supplies we need, to finding new ways to bank.
We’re committed to supporting our senior citizens and the people who love and care for them.
Here are some resources our customers can use to bank safely and securely during this time:
Stay informed with COVID-19 banking updates
We’ve made some changes to support seniors through the pandemic, and we continue to be available in our branches, call centre, and online via ScotiaOnline and our mobile app.
Try online banking and learn how useful it can be
Always have had good on-line experience. I am a senior and not the most tech-savvy, but I love Scotia on-line banking. Shows me everything in a glance, I can check my bill payment history quickly to make sure haven't forgotten to pay something that month. Also like the credit score feature - I never knew what mine was until this feature became available on Scotia on-line. Anyway, if I can do this, anyone can do it.
I find it so easy, I am a senior and don't have to much experience with computers and I can do it, I do all of our banking on line for the last 4 or more years
In this series of videos, Holly Pontisso from Scotiabank answers your questions about online banking.
Five banking tasks you can try today
Signing in for the first time
With many of us reducing our trips outside of the home and limiting social contact, you may find it easier to bank using your computer, smartphone, or tablet.
Seniors who are new to online banking have found that after they sign in for the first time, banking in this new way becomes much more comfortable for them.
Signing up for online banking takes very little time. We’ve created easy step-by-step guides for setting up computer banking and setting up mobile banking, or if you prefer, a printable guide you can use to follow along with the steps to sign in for the first time.
Send money to friends and family
Our communities have been rallying to help each other get the food and supplies they need. Whether you’re helping someone or receiving help, you may find you need to safely exchange money with people in your community. You can use the Interac e-Transferƚ service to pay or receive payment for the exact amount of your choice. Just collect the email address of the person you would like to exchange money with, and you have everything you need to get started. Here are instructions for how to use Interac e-Transferƚ.
Paying bills and credit cards
There are many ways you can pay your bills while keeping a safe physical distance. Using your computer, smartphone, or tablet, you can pay a bill in just a few minutes. You can also pay bills at any Scotiabank ABM, and if we’ve paid this bill for you at the branch before, your bill payees will already be registered to your accounts. Here are instructions for how to pay your bills.
There are several ways to make a contact-free deposit. You can now deposit a cheque to your account by taking a picture of it with your smartphone or tablet, using our mobile app. You can also deposit a cheque directly into an ABM. Here are the instructions for how to deposit a cheque.
Checking account balances
You can check the balances of your Scotiabank chequing and savings accounts, credit cards, lines of credit, loans, and mortgages on your computer, smartphone, or tablet. If you prefer, you can also do this at a Scotiabank ABM. Here are instructions for how to check your account balances.
Frequently asked questions about online banking
Online banking tips
How to create a password
Create a strong password by using a unique word or phrase that you will easily remember. Your password should be a combination of numbers and both uppercase and lowercase letters, as well as symbols, such as an exclamation point or a question mark. The more complex your password is, the stronger it will be.
How to print your account statement
To print your account statement, you must be signed in to Scotiabank online banking at a computer. Next, from your Accounts page, go to the Communications Centre. Select Documents and choose the account statements you want to view. When you’ve selected the statement, it will open in a new window. Click the printer icon along the top of the new window and follow the print instructions.
Sign up for InfoAlerts
Scotia InfoAlerts help you stay on top of your account activity. The Scotia InfoAlerts service allows you to set up automatic emails or text messages to notify you of transactions on your bank accounts and credit cards the moment they happen. You can set reminders for when your statement is ready, when cash is withdrawn, and for when your account balance falls below the amount you wish to keep on hand. Here are instructions for how to set up InfoAlerts.
Understand the safety and security of online banking and your obligations to help protect against fraud
Did You Know?
More than half of all Scotiabank transactions already take place through online and mobile.
Online banking is not a new development – it's at the heart of how we operate, and we are committed to keeping your accounts and financial information safe and secure.
As part of this commitment, we have a number of security measures to help ensure the integrity of your transactions and your account information.
We offer a service that will help you protect your accounts. You can monitor your accounts for unusual activity by setting up InfoAlerts.
Report any suspicious activity immediately. Call 1-800-4-SCOTIA (1-800-472-6842), press 3, and then press 1.
Do more banking tasks using our ABMs and telephone banking
Many people would be surprised to learn how many day-to-day banking tasks can be performed either on the telephone or at the ABM.
If you’d like to practice using an ABM before you visit, here are some demonstrations of the screens you will see when you want to do the following tasks.
To practice, click the name of the transaction you would like to try:
- View your account balances
- Deposit cheques
- Pay a bill
- Change your PIN number
- Use express cash withdrawal
You can use telephone banking from your landline or mobile phone to pay bills, transfer money, and check your account balances. It may be helpful to review or print the menu of available options before you begin. Download our Telephone Banking Menu Guide, and then click the printer icon along the top of the guide to print.
Plan for your financial future
With our world changing so quickly, it’s important to pause and ensure that your financial plan will continue to meet your future needs. Consider taking a few moments to learn about the latest updates, advice, and tips for staying in control of your financial future.
Here are some helpful articles to get you started:
- 5 timeless tips for retirees on managing market ups and downs
- How to plan for your financial future in your 60s
- 5 ways to help combat money anxieties
- 5 key considerations for retiring early
- Transferring a cottage to a family member
- Take the pulse of your financial health
Learn more about programs and services for seniors from the Government of Canada.
Learn about Power of Attorney and Joint Deposit accounts.