Understand how we protect you and how you can protect yourself 

We are committed to keeping your accounts and financial information safe. As part of this commitment, we have a number of security measures to help protect your transactions and your account information. 

We also offer a service that will help you protect your accounts. Scotia InfoAlerts lets you monitor your accounts for any unusual activity. Depending on the alert, you can choose to receive alerts through email or a text message to your mobile device.

Review our Online Security Guarantee to learn more about how we protect your accounts and what you can do to reduce the risk of fraud.

If you notice any suspicious activity on your accounts or you believe that your personal or banking information was stolen, please call us immediately at: 1-800-4-SCOTIA (1-800-472-6842), press 3, and then press 1.    

Safeguarding your money

Tips for creating a strong password

Create a strong password by using a unique word or phrase that you will easily remember, but will be hard for others to guess. Your password should be a combination of numbers and both uppercase and lowercase letters, as well as symbols, such as an exclamation point or a question mark. The more complex your password is, the stronger it will be.

Need to reset your password?

You can reset your Scotiabank password online or from the mobile app. Remember not to reuse your Scotiabank password for other websites or apps or share it with anyone. Follow these steps to reset your password.

Sign up for InfoAlerts

Scotia InfoAlerts help you stay on top of your account activity. The service allows you to set up automatic emails or text messages to notify you of transactions on your bank accounts and credit cards the moment they happen.

You can set reminders for when your statement is ready, when cash is withdrawn, and for when your account balance falls below the amount you wish to keep on hand. Follow these steps to set up InfoAlerts.

Report any suspicious activity

Immediately call the Contact Centre press 3, and then press 1.