Scotia Creditor Insurance

You may not be able to see the future but we can help you plan for it.

How do I make a claim?

1. Determine your eligibility

Determine if you are eligible for a claim using the Claims eligibility reference guide. 

2. Download your application and collect your necessary documents

Download the form(s) directly below, complete and follow the instructions within the form.

Gather all the necessary documents based on the type of coverage you are applying for.

3. Start your claim

Your forms can be mailed, faxed or emailed  to the contact information provided in the form.

If you have any questions or need additional support, call us at

1-855-753-4272.

Our claims service is available Mon to Fri 8:00am to 6:00pm EST.

Claim Forms

Scotia Credit Card Protection

Life Claim Form (PDF: 56 kb)

Job Loss Claim Form (PDF: 136 kb)

Disability Claim Form (PDF: 123 kb)

Critical Illness Claim Form (PDF: 243 kb)

Hospitalization Claim Form (PDF: 160 kb)

Scotia Mortgage/ Line of Credit Protection

Life Claim Form (PDF: 89 kb)

Disability Claim Form (PDF: 215 kb)

Critical Illness Claim Form (PDF: 510 kb)

Scotia Plan Loan Protection

Life Claim Form (PDF: 324 kb)

Disability Claim Form (PDF: 98 kb)

Scotia Loan Protection

Scotia Business Loan Protection

Terminal Illness Claim Form (PDF: 125 kb)

Life Claim Form (PDF: 214 kb)

Hospitalization Claim Form (PDF: 367 kb)

Disability Claim Form (PDF: 123 kb)

Frequently asked questions

You can find our claim forms on the “Make a claim” tab of our online website or in your ScotiaOnline account

This depends on each individual’s situation. You can get specific information about the time frame from Scotiabank’s Insurance Canada Service Centre at 1-855-753-4272 and they can assist you.

Once you have submitted your claim with your completed forms and supporting documents, you will be contacted by one of our representatives once it has been paid. For a status of your claim, call our service centre at 1-855-753-4272