Travel insurance

The plan if things don’t go as planned

We’re here to help every stop along the way

Online

Login to your existing account or create a new one.

Click here to start

Email

Email our customer support specialists.

TravelClaims@Active-Care.ca

Phone

Toll free from North America:

1-855-297-4371

Collect from anywhere outside North America:

1-519-251-1581

How do I make a claim?

1. Start your claim

Select one of the following ways to start your claim:

Online
You can easily submit your claim online. Click here to start.

Email or Phone
Email: TravelClaims@Active-Care.ca

Toll free from North America:
1-855-297-4371

Collect from anywhere outside North America:
1-519-251-1581

Our customer service agents will open your claim and a claims package will be sent to you by either email or standard mail, based on your preference.

Helpful tips

Make the claims process quicker by having the following information handy for your call:

  • Case or policy number
  • Name
  • Date of birth
  • Telephone number

Need more help? Reach out with any questions.


Frequently asked questions

It is our goal to process eligible claims in a prompt manner. 

  • Receiving medical information from your treating or family physician in a timely fashion
  • Completed claim form and/or all supporting documentation
  • Timely receipt of mail from medical providers (i.e. doctors, hospitals)

Submit the completed claim forms along with any original invoices and/or receipts for out of pocket expenses for reimbursement. Also, please submit any medical documentation from the treating facility. If you have an annual plan, we require proof of your departure date from your home province. Visitors to Canada should enclose proof of arrival date in Canada.

Please remember to make a copy for your records and send all originals.