How Scotiabank protects you

Explore the steps we take to protect your finances and your information from scams and learn how to help support us with cybersecurity and fraud prevention.

Digital Banking Security Guarantee

At Scotiabank, we're committed to keeping your accounts and financial information safe and secure. In the unlikely event that you suffer direct financial losses due to unauthorized activity¹ in your accounts² through digital banking, we’ll fully reimburse you, provided you’ve met all of your security responsibilities as outlined in the terms of our customer agreements³.

Our commitment to you

As part of our commitment to keeping your information safe and secure, we’ve put the following security measures in place:

  • Enforcing the use of strong encryption within web browsers (256-bit in updated browsers, 128-bit minimum) to prevent others from being able to read or tamper with your account activity.  Similarly, mobile transactions are processed behind our firewalls, strong encryption is used throughout (256-bit in updated devices, 128-bit minimum), and your identity is verified through multiple factors.
  • Maintaining equipment such as firewalls and intrusion protection systems designed to help prevent and detect unauthorized access to internal systems and maintain the safety of your information.

Security enhancements implemented to protect you

● Remove saved ScotiaCard: You can easily remove or unsave your ScotiaCard by selecting “Manage username or Cards” from the drop-down menu and selecting the trash can icon to the right of your ScotiaCard number. 

● Timeouts: If you're away from online banking for more than 10 minutes, your session will be interrupted. You then need to sign back in with your password. A timeout extension option is available for Scotia iTRADE customers.

Time stamp: As an extra level of security protection, we display the date and time of your last online visit whenever you log in to online banking. 

Scotia Fraud Alerts: We’ll alert you of any unusual account activity, so you don’t have to worry about fraudulent purchases on your ScotiaCard Visa debit card and Scotiabank Visa credit card.

● Masked numbers: Masking partially replaces the numbers in your account with asterisks, so when others look at it on your screen and on printouts, they can’t see the full number. 

● Brokerage trading access code: To add an extra layer of security to your Scotia iTRADE session, you can set up a secondary password for any brokerage transaction.  

● Mobile app: Our mobile services are provisioned by firewall-protected servers or Apple's App Store and Android Google Play. Your app will be automatically updated to the latest version when updates are made. If your device or Operating System doesn’t support the latest app updates, you’ll receive a notification within the app asking you to upgrade. We’ll never send you a text message asking you to download the latest version of the app or to download a promotional app by selecting an enclosed link. 

Note: There are some applications on the Scotiabank website that you can complete without signing into online banking. The minimum requirement for these applications is a supported 128-bit browser. 

Find out more details regarding supported browsers.

Do you have mobile banking security questions? 

Our mobile banking reflects our commitment to security, and it helps you monitor your accounts by giving you access to your balance and transaction information anytime, anywhere.
If you have any mobile banking questions, please call us at 1-877-277-9303

Safety features at automated banking machines (ABMs)

What are we doing for you?

At Scotiabank, we’ve introduced numerous safety features to keep you and your information secure at all of our automated banking machines (ABMs).

Mobile and telephone banking safety measures

What are we doing for you?

We take great pride in ensuring your mobile and telephone banking is as safe and secure as possible so you can focus on growing and saving your money, Our processes include:

Debit and credit cards security features

What are we doing for you?

Scotiabank considers each of your cards valuable, as they give you access to your most important financial assets. Ensuring you have access to secure banking is our priority, whether you are online, on your mobile device, or at the point of sale.

At Scotiabank, all of our cards are protected by proven security technology.

Report an incident or suspicious activity