Report an incident or suspicious activity
Report a suspicious email, website, app, or unsolicited pop-up window that claims it’s affiliated with Scotiabank right away. If you think you’re a victim of fraud or attempted fraud, please report it to us immediately.
If you gave your personal or financial information to someone suspicious, here’s what you can do:
To report fraud or suspicious activity on your Scotiabank account, please call us immediately at 1-866-625-0561.
If you’re not a Scotia customer, call your local anti-fraud centre. Canadian citizens can contact the Canadian Anti-Fraud Centre (CAFC) at 1-888-495-8501 or visit the CAFC reporting page for more information.
Here are some organizations that can provide you with additional information, including tips for you, your family, and your business on how to recognize, reject, and report cybercrime and online fraud.
Canadian Anti-Fraud Centre
The Canadian Anti-Fraud Centre provides information to help individuals and businesses prevent and report fraudulent activities.
Reporting Economic Crime Online
The Competition Bureau of Canada offers advice and resources on how to protect yourself from fraud and scams in Canada.
Royal Canadian Mounted Police
The Royal Canadian Mounted Police (RCMP) website provides information on a wide range of law enforcement services and programs in Canada.
Consumer Measures Committee
The Consumer Measures Committee provides guidance on consumer protection measures and policy development in Canada.
Canadian Council of Better Business Bureaus
The Better Business Bureau offers business reviews, consumer ratings, and resources to help you avoid scams and find trustworthy businesses.
Anti-phishing Working Group
The Anti-Phishing Working Group (APWG) provides resources and direction on how to combat cybercrime, especially phishing attacks and email fraud.
Be cautious of websites, text messages, or emails that ask you for personal or financial information. They might appear to be from trusted organizations (like Scotiabank), but they could be criminals trying to steal your information so they can commit fraud.
Scotiabank will never show you unexpected web pages or send you emails asking for your password, PIN, access code, credit card, or account numbers.
We’ll never ask you to confirm or restore your account access through email or text messages.
What to watch out for:
- Don’t respond to unexpected websites or unsolicited emails, text messages, or phone calls that ask for personal or financial information. If in doubt, contact the company directly using a known number.
- Report any suspicious requests to Scotiabank right away at 1-866-625-0561 .
- Review the protecting yourself and your family page and the protecting your business page to learn how to protect your personal and financial information.