Report an incident or suspicious activity
If you encounter a suspicious email, website, app, or unsolicited pop-up window that claims affiliation with Scotiabank, or if you believe that you have been a victim of actual or attempted online fraud, please report it to us immediately.
If you did not provide information
If you visited a website, downloaded an app, received an email that claims affiliation with Scotiabank, or are interacting with a suspicious individual claiming to be a Scotiabank representative, but you have not yet provided them any personal or financial information, please do the following:
Forward the fraudulent email or information to email@example.com. Please do not change or retype the subject line as this hinders our ability to properly investigate the incident.
After forwarding the email, you should immediately delete it from your inbox. We will send you an automated response. Never forward the email to family, friends, or coworkers as this could also put them at risk.
If you ever come across a website impersonating an official Scotiabank website, send the information to firstname.lastname@example.org. Please include the website’s address (URL) and a screenshot of the website with the URL visible in your email.
If you ever find an app impersonating an official Scotiabank-related app, send the information to email@example.com. Please include the app name, app store name, and link to the app in your email.
Make sure to report any other suspicious apps, not related to Scotiabank, to the app store you’re using.
Fake phone call (vishing)
If you receive a suspicious phone call from someone you think may be impersonating a Scotiabank representative, hang up and dial the number on the back of your Scotiabank card to verify the call.
Report all other phone scams to your local anti-fraud centre. For Canadian citizens, contact the Canadian Anti-Fraud Centre (CAFC) at 1-888-495-8501, or visit the CAFC reporting page for more information.
Fake text message (smishing)
If you receive a suspicious text message from someone you think may be impersonating a Scotiabank representative, take a screenshot of the text message and send it to firstname.lastname@example.org.
You should then immediately delete the text message. Never forward the message to family, friends, or coworkers as this could also put them at risk.
If you provided information
If you have already provided your personal or financial information to anyone you feel is suspicious, please take the following steps.
If you are a Scotiabank customer and you believe that you have been a victim of online fraud, call us immediately at 1-866-625-0561.
If you are not a Scotiabank customer and you believe that you have been a victim of online fraud, call your local anti-fraud centre. For Canadian citizens, contact the Canadian Anti-Fraud Centre (CAFC) at 1-888-495-8501, or visit the CAFC reporting page for more information.
Here are some organizations that can provide you with additional information, including tips for you, your family, and your business on how to recognize, reject, and report cybercrime and online fraud.
Be cautious of phony websites, text messages or emails that appear to represent trusted organizations (such as Scotiabank) requesting personal or financial information from you. While appearing legitimate, these are malicious attempts by criminals to collect your information for the purpose of committing fraud.
Scotiabank will never present you with unexpected web pages or send you unsolicited emails asking for confidential information, such as your password, PIN, access code, credit card, or account numbers.
We’ll also never ask you to validate or restore your account access through email or text messages.
If you need a quick reminder of what to watch out for to protect yourself from general scams and fraud and what to do, keep reading.
What to look for:
- An unexpected website, email, text message or app appearing to be from a legitimate company (such as Scotiabank) that entices you to provide your personal information by claiming to verify security information or account details, possibly to avoid interruption of a service
- You may be asked to complete an online form or to respond to an email requesting personal information for no apparent reason
- The information being requested is of a personal or financial nature, such as passwords, credit card numbers, account numbers, PINs, date of birth, social insurance numbers, etc.
What to do:
- Do not respond to unexpected websites or unsolicited emails, text messages, or phone calls that request personal or financial information; if in doubt, contact the company directly using a known number you have
- Report any suspicious requests to Scotiabank immediately at 1-866-625-0561
- Review the protecting yourself and your family page and the protecting your business page to learn more about how to protect your personal and financial information
Report an incident or suspicious activity