Client care
At Scotiabank, we provide exceptional client care. That means being committed to keeping your personal information secure, following ethical banking practices, and resolving your concerns as quickly as possible.
Chat with us
Have a question? If you’re a Scotia client, just open your mobile app. Our chatbot is ready to help with fees, credit limits, and more – or connect you to a real person.
Open the Scotia app: Scan the following QR code, or learn about the Scotia app.
How chat works
To use our chatbot, sign in to the Scotia app as a Scotiabank client and follow these steps.
Privacy
Find out more about how Scotiabank protects the personal information entrusted to us here.
Commercial electronic messages
Scotiabank may occasionally send electronic messages, such as email, with financial news, updates, and special offers. If you prefer not to receive these, you can opt out anytime by selecting “Unsubscribe” in any message or by managing your preferences.
Resolving your complaints
We put clients first and strive to find fair, timely solutions. Learn how we can help resolve your concerns quickly.
Complaint Resolution Process
Customer Complaints Appeals Office (CCAO)
CCAO Annual Report
Security
Your security is our priority. Scotiabank is committed to providing a safe and protected banking and brokerage environment. Find out how we protect you and how you can protect yourself.
Our Online Security Commitment
Your Security Responsibility
Digital Banking Security Guarantee
Contact us
To get in touch by phone, see the full list of contact numbers. Relay services for Deaf, deafened, and hard of hearing clients are available. You’re also welcome to visit any of our branches for in-person support.
Call anytime to ask questions, open accounts, or get help with banking, borrowing, and investing. We’re available 24/7.