Customer Care

Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.

Contact Us

Below are some of the phone numbers our customers use the most. Or you can view a full list of numbers here. Relay service calls are always accepted at all of these numbers. You can also visit any of our branches.

You can call to ask questions, open accounts and get help with all of your banking, borrowing, and investing needs. We're available 24/7. 

1 (800) 645-0288 
(services for the hearing impaired)

(416) 701-7200 
(Greater Toronto Area/outside Canada and the U.S., please call collect)

Privacy

Find out more about the principles Scotiabank follows to ensure our customers' personal information is confidential and secure.

Privacy Code

Commercial Electronic Messages

From time to time, Scotiabank may send you electronic messages (such as emails) containing targeted financial news, information and special product or service offers. If you prefer not to receive these types of electronic messages you may opt-out by clicking the “Unsubscribe” link contained in any such message. 

You can also unsubscribe below.

Unsubscribe

Resolving Your Complaints

At Scotiabank, it's our aim to find a fair and timely solution - we put customers first. Find out how to have your complaint resolved quickly.

Complaint Resolution Process
Office of the Ombudsman
Ombudsman Annual Report

Security

Scotiabank is committed to providing customers with a secure and protected banking and brokerage environment. Learn about what we do and how you can protect yourself.

Our Online Security Commitment
Your Security Responsibility
Online Security Guarantee