Customer Care

Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.

Contact Us

Below are some of the phone numbers our customers use the most. Or you can view a full list of numbers here. Relay service calls are always accepted at all of these numbers. You can also visit any of our branches.

You can call to ask questions, open accounts and get help with all of your banking, borrowing, and investing needs. We're available 24/7. 

1 (800) 645-0288 
(services for the hearing impaired)

(416) 701-7200 
(Greater Toronto Area/outside Canada and the U.S., please call collect)


Find out more about how Scotiabank protects the personal information entrusted to us here.

Commercial Electronic Messages

From time to time, Scotiabank may send you electronic messages (such as emails) containing targeted financial news, information and special product or service offers. If you prefer not to receive these types of electronic messages you may opt-out by clicking the “Unsubscribe” link contained in any such message. 

You can also unsubscribe below.


Resolving Your Complaints

At Scotiabank, it's our aim to find a fair and timely solution - we put customers first. Find out how to have your complaint resolved quickly.

Complaint Resolution Process
Customer Complaints Appeals Office (CCAO)
CCAO Annual Report


Scotiabank is committed to providing customers with a secure and protected banking and brokerage environment. Learn about what we do and how you can protect yourself.

Our Online Security Commitment
Your Security Responsibility
Digital Banking Security Guarantee