With Our Customers
Responsibility & impact with our customers
Financial services play an important role in enabling a better future. We advance social, environmental and economic progress by serving the needs of our customers and clients. We offer products, services and advice that create opportunity and economic advancement. We promote economic inclusion and financial literacy across our footprint. And we offer sustainable solutions that drive economic growth while upholding environmental protection.
Mobilizing $100 Billion to Address Climate Change
Our commitment to mobilize $100 billion by 2025 to address climate change includes lending, investing, financing and advisory that reduce the impacts of climate change. Examples include (but are not limited to) renewable energy, energy efficiency, emissions reduction, sustainable transportation and infrastructure resilience.
Scotiabank’s Sustainable Finance Team within our Global Banking and Markets division is one of many groups across the Bank that is helping enact our commitment. The team provides advice and solutions that advance climate transition and promote sustainable economic growth to corporate, financial, public sector and institutional clients around the world. Their work embodies the opportunity we see: we can work in the interest of the Bank and our clients while helping accelerate sustainable growth.
Supporting Women-owned, Women-led Businesses
The Scotiabank Women Initiative™ is a comprehensive program that supports women-owned, women-led businesses through three pillars: Access to Capital, Mentorship and Education. These program pillars address the many challenges women face on their path to success when starting, sustaining and growing a business.
There are approximately 1.67 million people in Canada who identify as Indigenous (Inuit, First Nations, Métis). Advancing social and economic progress for these people demands that we understand and demonstrate respect for our Indigenous partners so that we can work alongside them to accomplish their goals.
Decades ago, Scotiabank became the first Canadian bank to open a branch on a reserve – signifying the Bank’s desire to work with Aboriginal communities and businesses on their traditional lands. Today we operate 27 Aboriginal Banking Centres across Canada – including four on reserves – that provide Aboriginal communities and businesses with a full range of banking services. These centres remain dedicated to cultural awareness and attend to the unique needs of Indigenous communities, businesses and individuals.
Protecting Our Customers’ Data
Complying with privacy regulations and effectively managing privacy risk is fundamental to the well-being of our customers and the success of our Bank. Our customers trust us to protect their personal information and their trust enables us to advance opportunity and progress for everyone.
Scotiabank maintains a Privacy Commitment that formalizes the principles of our approach to using personal information responsibly and keeping it safe. With this formal commitment in place, we continuously work to strengthen our internal culture of privacy protection and the principles, policies and procedures that form our global approach to managing privacy risks, ensuring regulatory compliance fostering and maintaining our customers’ trust.
How Scotiabankers are helping independent businesses go online
Toronto's ShopHERE program helps local businesses build a virtual storefront to drive traffic during the pandemic, with the help of Digital Factory volunteers.
The Scotiabank Women Initiative’s mission more relevant than ever
A year after the Scotiabank Women Initiative expanded to include clients in Global Banking and Markets, it sets sights on helping women with finances and wealth.
Pandemic presents both a challenge and opportunity for start-ups: Tangerine CEO
COVID-19 has forced start-ups to quickly pivot, but rapid change also spurs creativity and opens up opportunities, Gillian Riley says furing panel.
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