We've answered the most frequently asked questions.
Below are some of the phone numbers our customers use the most. Or you can view a full list of numbers here. Relay service calls are always accepted at all of these numbers. You can also visit any of our branches.
You can call to ask questions, open accounts and get help with all of your banking, borrowing, and investing needs. We're available 24/7.
1 (800) 4SCOTIA (1-800-472-6842)
1 (800) 645-0288 (services for the hearing impaired)
(416) 701-7200 (Greater Toronto Area/outside Canada and the U.S., please call collect)
* In Toronto or outside North America call (416) 288-1440 (call collect if you're outside North America)
* TTY in Canada/US call 1(800) 645-0288
If you bank with Scotia OnLine
Just sign in to your account. The first page you'll see will be your Account Summary. Beside each account name you'll see the account number. For example:
Money Master - 012345678910
If you don't bank online
Not to worry, it's still easy to get your account numbers. Just call us at 1(800) 4SCOTIA (1-800-472-6842) or contact your branch.
If your company banks with another financial institution, please call that financial institution for assistance.
If your company banks with Scotiabank, please call (416) 750-6750 or toll free 1 888 726-8429 for further assistance."
A "Hold" of 6 business days is placed on deposited cheques to allow sufficient time for them to clear the account.
Cashback is a "No Holds" feature. That means you can deposit funds at any Cashstop machine and then immediately withdraw up to your pre-authorized limit. For most people, that limit is between $200 - $2000.