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Scotia Fraud Alerts
Get real-time, 24/7 fraud alerts, at no additional cost with your ScotiaCard® Visa* debit card and Scotiabank Visa* credit card, Scotiabank American Express®+ credit cards and Scotia Momentum Mastercard®* credit cards.
Overview
Scotia Fraud Alerts use advanced analytic technology to try and identify debit and credit card transactions that appear unusual.
When a transaction is alerted, we will block your card and attempt to contact you right away by push notification in your mobile app, text, email, or phone. The alerts happen in real-time and can usually be resolved quickly, 24/7.
Scotia Fraud Alerts are an important tool in fraud prevention and are provided at no additional cost for:
- Personal and business ScotiaCard® Visa* debit cards and Scotiabank Visa* credit cards
- Personal Scotiabank American Express®+ credit cards
- Personal Scotia Momentum Mastercard®* credit cards
If you have one of these products, you are automatically enrolled.
Please note that Scotia Fraud Alerts are an added safeguard to help keep your money safe. Because no alerting system is perfect, there is no guarantee that every suspicious or unauthorized transaction will be flagged, or the alerts will be delivered on time. You remain responsible for reviewing account activity and statements, complying with the obligations in your account agreements, and for promptly notifying the Bank of any transactions you do not recognize.
To benefit from Scotia Fraud Alerts, please take a moment to review or update your phone number and email address. We’ll also need your current mailing address if we have to send you a new debit or credit card. You can sign in to online banking, call us at 1-800-4SCOTIA (1-800-472-6842), or visit a branch.
What are the benefits?
Security & confidence
We’ll alert you of any unusual account activity we identify on your credit or debit card.
Fast & easy
Scotia Fraud Alerts happen in real-time, and transactions can be blocked or unblocked quickly.
Prevention & control
Scotia Fraud Alerts allows you to take charge of account security, stopping fraud before it happens.
Prevention & control
How do alerts work?
To help keep your money safe, we monitor client accounts and regular debit and credit card activity using advanced analytic technology. If the system identifies a transaction as unusual, we’ll block it and send an in-app push notification, text, email, or call you in the manner described below to confirm the purchase.
If you verify the transaction, simply attempt the purchase again.
If you do not verify the transaction, we will block your account and will attempt to contact you via phone. Alternatively, you can contact us using the number on the back of your card.
Alerts will always include:
- The last four digits of your account number
- Merchant name
- The transaction amount
Alerts will never include a website address. Never click on a website link sent via text message. Only access your account by going to Scotiabank.com.
When an alert is triggered, we will quickly contact you using one of the following methods. Please ensure you have internet, text, or phone access to receive Scotia Alerts.
Push notifications
If you have push notifications enabled on the Scotiabank Mobile App, you may receive a notification directly from the App. Please select "Yes, it’s me" if It's an authorized purchase or "No, it’s not me", if the purchase is not authorized.
Text
Scotia Fraud Alert text messages will always be sent from the number 267373. Please respond with Y if it’s an authorized purchase or N if the purchase is not authorized.
Be aware of fraudsters spoofing this number. Scotiabank will never ask you to click on a link to verify or dispute a transaction.
Scotia Fraud Alert email notifications will always come from the following email address:
account.support@notification.
scotiabank.com
The email will ask you to either respond to the text message or call Scotiabank at +1 (855) 703 0931.
Phone
If we do not receive a response from you to our messages sent by push notification, text or email, we will call you via automated phone call to verify the transaction. So please follow the prompts using your phone’s keypad.
Be aware of fraudsters impersonating Scotiabank and spoofing Scotiabank’s phone number. Scotiabank will never call you and ask you to disclose or enter your PIN or password or visit websites other than scotiabank.com. If you are unsure whether the call is legitimate, hang-up immediately and call the number on the back of your card.
Key reminders:
- Scotiabank will never ask for personal or financial information like account numbers, PINs, or passwords through email or text message
- Scotia Fraud Alerts will never ask you to click any links
- If you get a call or text from a different number or an email from a different address pretending to be a Scotia Fraud Alert, do not respond; instead, please forward the information to phishing@scotiabank.com
- While Scotia Fraud Alerts are an important tool in online fraud prevention, you should still review your account transactions and statements regularly to spot charges you don’t recognize and report any suspicious transactions to us
Frequently Asked Questions
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