Get in touch

We welcome your feedback on accessibility

We encourage you to provide feedback on the way that we provide products and services to persons with disabilities. We will, upon request, provide or arrange for accessible formats and communication supports so you can get your feedback to us.

What can I expect when I provide feedback?

Your feedback is reviewed by our accessibility team. We’ll consider possible action and reasonable accommodations that we can take to improve our services. If requested, we’ll provide accessible formats and communication supports in the feedback process. 

How to submit feedback

Telephone 

Call us with your feedback: 
1-800-472-6842 
(416) 701-7200 (Greater Toronto Area. If you’re outside Canada and the U.S., please call us collect.) 
Relay services for Deaf, deafened, and hard of hearing customers are available. 

Email 

To send us your feedback by email, please get in touch at clientaccessibility@scotiabank.com

Social media 

Message us on Twitter @ScotiabankHelps

Live chat in our app 

For customers our live chat is a secure option for communicating with our contact centres. To access the live chat, please sign in to your Scotia mobile app and select More, then select Contact us, and finally Chat with us

 

Complaints

If we didn’t meet your expectations, we want to know about it. If you have an accessibility complaint, as a first course of action, please contact your bank representative, visit a Scotiabank branch, or reach out to the contact centre (1-800-472-6842). If you wish to file a complaint, please refer to Scotiabanks’s complaints handling page to learn more about the options available to you. 

We want to hear from you

Contact us through online banking, mobile banking, or email to let us know how we’re doing. 

Steps to contact us

How can we help?

 

Announcement icon

General accessibility feedback 

We’d like to hear from you. Let us know how we can make your experience more accessible.

Talk to an advisor icon

Have a complaint?

We will address complaints according to our complaint management procedures. 

Self-serve Chat icon

Self-serve help

Search our Help Centre to find answers to frequently asked accessibility questions.

Contact Us icon

Live help 

Use the live chat feature to ask questions or be connected to a customer care agent right from the app. You can also reach out to the contact centre.