Accessibility features

Text size 

If you prefer larger print, you can make the online banking text and controls larger by using your device’s magnification or zoom feature. 

Large buttons  

The large buttons on the Scotiabank app are easier to see and touch.
A swipe is all that’s needed to complete a transfer or payment. 

Colour contrast 

The app’s rich colour contrast makes the screen easier to see. 

Screen readers for mobile banking app 

The app is designed to be accessible and easy-to-use with a screen reader. Our mobile experience is designed to be accessible with VoiceOver and TalkBack screen readers. 

Screen magnification   

These instructions will assist you with magnifying your screen. 

Accessible by design 

The Scotia app was designed and built according to the Web Content Accessibility Guidelines (WCAG) 2.0. Our testing process involves both automated testing with accessibility checkers, testing with assistive technology, and feedback from our customers. 

Live chat in our app 

For customers who prefer text-based communications, our live chat is a secure option for communicating with our contact centres. To access the live chat, please sign in to your Scotia mobile app and select More, then select Contact us, and finally Chat with us. 

American Sign Language (ASL) support videos 

Please visit the Help Centre for all of our ASL support videos. 

Wheelchair accessible branches and ABMs

These branches can be located by searching the Scotiabank map online. 

ABMs 

All ABMs have audio navigation. To start the audio navigation,  plug a pair of standard headphones into the headphone jack located above and to the right of the ABM’s keypad and listen to the options. An audio guide will then talk you through each available transaction. 

Sign language interpretation 

Upon request, Scotiabank will arrange for sign language interpretation, which is provided at no cost to the customer. 

Large print

Large print formats help improve readability. In addition to enlarging the text, larger line spacing is provided. 

Accessible PDFs 

Accessible PDFs work with assistive technology software and devices. That includes screen magnifiers, screen readers, speech-recognition software, text-to-speech software, alternative input devices, and refreshable braille displays.   

Braille

Contracted braille (Grade 2) transcription of documents will be provided upon request. We provide braille documents when requested at no cost to the customer.