Scotiabank’s 2024 Accessible Canada Act Progress Report


Scotiabank is here for every future. We strive to be the bank and employer of choice. One of the ways we do this is by continually improving the accessibility of our products, services and facilities for our clients and employees with disabilities.

In our first Accessible Canada Act Accessibility Plan, we outlined the actions we will take to identify, prevent, and remove barriers for persons with disabilities. After one year, we’re happy to share our progress.

This Progress Report highlights accessibility improvements we made in 2023 and how your feedback is helping to guide our efforts and priorities.

How can we help?

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General accessibility feedback 

We’d like to hear from you. Let us know how we can make your experience more accessible.

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Have a complaint?

We will address complaints according to our complaint management procedures. 

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Self-serve help

Search our Help Centre to find answers to frequently asked accessibility questions.

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Live help 

Use the live chat feature to ask questions or be connected to a customer care agent right from the app. You can also reach out to the contact centre.