Accessibility features

Discover the accessibility features Scotiabank offers for each of our banking channels. 

Website accessibility features 

Text size 


If you prefer larger print, you can make the online banking text and controls larger by using the zoom feature built into your web browser. 

Screen readers 


You can do your online banking using your favourite screen reader. Scotiabank websites are designed and tested for screen reader compatibility.  

Keyboard accessibility 


If you’re using Scotia online banking or any Scotiabank website, you can access the content without a mouse, using the keyboard. For example, select the tab key on any page to see a Skip to main content link. Use it to move down the page to get to the information you need quickly.  

American Sign Language (ASL) support videos  


Please visit the Help Centre for all of our ASL support videos. 

How can we help?

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General accessibility feedback 

We’d like to hear from you. Let us know how we can make your experience more accessible.

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Have a complaint?

We will address complaints according to our complaint management procedures. 

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Self-serve help

Search our Help Centre to find answers to frequently asked accessibility questions.

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Live help 

Use the live chat feature to ask questions or be connected to a customer care agent right from the app. You can also reach out to the contact centre.