During this time of social distancing, we want to make sure banking is convenient and available to you anytime, anywhere. A great, safe way to do this is through using digital banking.

Digital banking simply means that you’re handling your finances on your phone, tablet/iPad or on your computer. Whether you want to access your Scotiabank accounts online or through the app on your mobile phone or iPad, we have an online guide with interactive demos to help you through this process.

What can you do through digital banking? Let us walk you through some of the different transactions you can make wherever you are.  

View account balances and transactions

You can see your account balances on the app's home screen and in the Balance column on your Account Summary page online. Select an account to view more details, including transactions.

Pay bills

If you're on a mobile device, tap “Bills” from the home screen, choose the account you want to pay the bill from, select a payee, enter the amount and proceed to pay.

From your computer, go to your accounts page, select “Bill Payments,” choose an option – one-time or recurring, and select which account you'd like to pay from. Pick the payee and enter the amount to be paid.

Transfer money between your accounts

To transfer from one account to another through mobile banking, tap “Transfers” from the home screen, then “Transfer Between Accounts.” Select the “From” and “To” accounts, enter the amount you want to transfer and select “Once” or “Recurring.” Choose the date to make the transfer and slide to complete the process.

As for online banking, select “Transfers” from the accounts page, click on “Transfer Funds” and pick “Between Accounts.” Select “Once” or “Recurring,” choose the “From” and “To” accounts, type in the amount to transfer, and set a date. Press “Continue” and “Confirm” to complete the transfer.

Send and receive Interac e-Transfers

With Interac e-Transfer†*, you can send or receive money by email. The person sending money enters the recipient's email address and the amount they want to send. A security question and answer may be required.

The recipient will see an email alerting them of the transfer. They'll have to correctly answer a security question and then they can deposit the funds into any Canadian-dollar bank account held at a Canadian financial institution. When the recipient has made the deposit, the sender will receive an email confirming a successful transaction. Learn more about Interac e-Transfers here.

Deposit checks (on the mobile banking app)

On the app’s home screen, click on “Transfers,” followed by “Deposit a cheque.” Choose the account to deposit to and enter the amount. You'll then need to snap a photo of the front and back of the cheque, then slide to deposit.

Find transit number

With mobile banking, select your chequing account through the app's home screen. Click on “Account Info,” and under Direct deposit info, tap “View details” to see your transit number.

For access from your computer, from the accounts page, choose the chequing account, then select “Show Account Number and Details” to see your account, institution and transit number.

Print and download void check

Using the mobile app, tap “Add A New Product” from the home screen, then select “Bank Accounts.” Find “Direct Deposits & Payment Services” then tap on “Learn More.” Scroll to “Void Cheque” and tap view/print.

From your computer, from your accounts page, select your chequing account and then select “Direct Deposits & Payments.” Scroll to “Void Cheque” to view and print.

Set up direct deposit

Using the Scotia mobile app or Scotia Online Banking, you can quickly and simply set up your eligible account for Direct Deposit from your home in as few as 3 easy steps.

Click here to learn how to set up direct deposit


How do I bank safely and avoid fraud?

It’s important to be especially careful right now to avoid online scams. Scammers are taking advantage of the pandemic, doing things like sending fraudulent emails to get you to reveal personal information and/or click on malicious links and attachments.

Remember to not respond to unsolicited e-mails, text messages, websites, or pop-up windows that request personal or confidential information, and don’t open attachments or click hyperlinks in emails or text messages that are sent by someone you don’t know or recognize.

Learn more about how to protect yourself from COVID-19 phishing scams


Scotiabank will never send you unsolicited emails asking for confidential information, such as your password, PIN, Access Code, credit card and account numbers. Here are more tips about how to protect yourself from financial fraud

As the COVID-19 situation continues to evolve, we want you to know that the safety and security of our customers and employees is our top priority. For more information, please visit www.scotiabank.com/covid-19.




* In order to receive an Interac† e-Transfer transaction immediately, the recipient must bank online with Scotiabank, BMO Bank of Montreal, CIBC, President's Choice Financial, RBC Royal Bank, TD Canada Trust, ING Direct, ATB Financial, Desjardins or National Bank. Customers should check with those banks, as terms and conditions may vary. If the recipient does not bank online with one of those banks, they will experience a delay of several days in receiving their funds, and they may be charged a fee in order to receive the funds.

† The Interac logo and Interac e-Transfer transactions are registered trade-marks of Interac Corp. Used under licence.

Legal Disclaimer: This article is provided for information purposes only. It is not to be relied upon as investment advice or guarantees about the future, nor should it be considered a recommendation to buy or sell. Information contained in this article, including information relating to interest rates, market conditions, tax rules, and other investment factors are subject to change without notice and The Bank of Nova Scotia is not responsible to update this information. All third party sources are believed to be accurate and reliable as of the date of publication and The Bank of Nova Scotia does not guarantee its accuracy or reliability. Readers should consult their own professional advisor for specific investment and/or tax advice tailored to their needs to ensure that individual circumstances are considered properly and action is taken based on the latest available information.