Cash Back Balance Adjustment for October 2025 – What You Need to Know

If you exceeded your annual maximum spend limit for elevated cashback rates, you should have continued earning the base cashback on eligible purchases. However, due to a system error, those purchases did not earn any cashback.  

An adjustment was made in your October 2025 statement to reflect the correct cash back amount you should have earned. A message explaining the error was included in your statement.

You were impacted from approximately November 2024 to September 2025 when it was corrected.

The adjustment line reflects the base cashback that should have been applied to eligible purchases made after you reached the annual maximum spend limit for elevated cashback rates.

Look for a line item in your Cash Back Summary labeled “Adjustment”. This reflects the adjustment applied to your account.

No. This was a one-time adjustment. Your future cashback earnings will continue to be calculated correctly based on your tier and spend thresholds.

The issue was identified during a system review and required thorough validation to ensure accuracy. Once confirmed, the adjustment was applied in the October 2025 statement cycle.