Canada Post Service Disruption

As you may know, there is currently a postal disruption at Canada Post.

This disruption will impact the delivery of items you receive from Scotiabank through Canada Post, including account statements; new or replacement credit cards, debit cards, and access cards for your line of credit; mortgage renewal agreements; cheques; and trade confirmations and Fund Facts sheets from Scotia Securities Inc. Further details can be found below.

If you have recently applied for a credit card, ScotiaLine with access card, or you are expecting a card replacement (lost, stolen, or expired), Scotiabank is making arrangements to deliver via alternate couriers; however, you may experience delays. 

If you require immediate assistance with a debit card, please contact your closest branch.

If you currently receive statements for your account(s) with us in the mail (via paper), your monthly or quarterly statements will not be distributed by mail until the postal disruption is over.

You are still required to continue to review your transactions and make your required payments (if any) even during this postal disruption to keep your account in good standing (ensuring that we receive your minimum payment by the payment due date each month). 

We recommend you consider switching to eStatements (paperless delivery), if that is available for your account/statements, through the mobile app or online banking. Learn more about eStatements here.

Alternatively, you can also call 1-800-4-SCOTIA or visit any Scotiabank branch for additional information on your statement or to pay your bill. You may also want to consider setting up pre-authorized payments via online banking or the mobile app to ensure payments are made on time going forward.

If you are new to digital banking, please visit Scotiabank.com/signup or download the mobile app to get started. Learn how to download the Scotia Mobile app and log in for the first time on our digital banking guide at Scotiabank.com/BankYourWay

Your trade confirmations will not be distributed by mail until the postal disruption is over. Your Fund Fact sheets are available electronically: please contact your advisor if needed.

If you currently receive your GIC Rollover or Renewal notices in the mail (via paper), the delivery of these notices (including confirmations) will not be distributed by mail until the postal disruption is over. 

If you have a mortgage coming up for renewal, you may experience delays receiving your Mortgage Renewal Agreement.  If you do not receive your Mortgage Renewal Agreement 30 days before your mortgage maturity date, you can visit your closest branch to request a copy of your Mortgage Renewal Agreement.  Please note if we do not hear from you before your maturity date, your mortgage will be automatically renewed into a 6-month fixed rate closed term. 

If you would like to discuss your mortgage renewal options, you can book an appointment with an advisor or call 1-877-303-8879 for immediate assistance. Alternatively, you can renew your mortgage online or by using the mobile app. Learn more about your mortgage renewal options here.

Variable Rate Mortgages:

Should a prime rate change be announced during the strike, you can access your updated payment and interest rate through Scotia OnLine, by calling 1-800-4-SCOTIA, or by visiting your local branch.

To find out more about the status of the Canada Post negotiations click here.