Manage your Scotia SelectPay^™ plans

After you've successfully converted an eligible purchase into an installment plan, you can check the details on your monthly credit card statement or through mobile or online banking:

On the mobile app:

• Select your eligible credit card and tap the Scotia SelectPay icon
• Select the My plans tab and the installment plan you'd like to review

On Scotia OnLine:

• Select your eligible Scotia credit card and click the Additional services tab
• Click Scotia SelectPay and choose your card 
• Under My plans, select the installment plan you'd like to review

Any installment payments due will be part of your total minimum payment and new balance, displayed on your monthly statements. They will be billed each month until you pay off any outstanding balances. 

Refer to the installment plan summary and plan details on your statement.

Learn more about how your statement changes with Scotia SelectPay.

You’re only able to change the duration (the payment period) of your installment plan if the plans have not started (that is, the monthly installment payment has not yet been charged to your account and do not yet appear on your statement). 

Otherwise, you cannot make any other changes. However, you may cancel at any time.

See “How do I cancel my Scotia SelectPay Installment Plan? FAQ” for information on how to cancel a plan and what happens when you do so.

Processing request means that you have accepted the terms of an installment plan, requested an eligible purchase to be converted to an installment plan, and we are processing that enrollment request. 

Processing cancellation means you have requested that we cancel an existing installment plan and we are processing that cancellation request.

 It can take up to 1 to 3 business days for us to complete the processing of your request for enrollment or cancellation of an installment plan.  

After your installment plan is enrolled, you can cancel it at any time through the mobile app or Scotia OnLine by following these steps:

On the mobile app:

• Select your eligible credit card and tap the Scotia SelectPay icon 
• Select the My plans tab and the installment plan you want to cancel 
• Tap Review & cancel 

On Scotia OnLine:

• Select your eligible Scotia credit card and click the Additional services tab
• Click Scotia SelectPay and choose your card  
• Under My plans, select the installment plan you want to cancel 
• Click the Cancel plan button

Allow 1 to 3 business days for us to complete the processing of your installment plan cancellation.

Also note:

• No cancellation fees will apply 
• Once you cancel an installment plan, that purchase will no longer be eligible for future installment plans
• The remaining outstanding installment balance under the installment plan that you’ve cancelled will be re-applied to the balance owing on your eligible account 
• The remaining outstanding installment balance will incur interest at the annual interest rate that applies to purchases on your eligible account until it’s paid in full
• Even after processing your cancellation, you will see your installment plan listed on your mobile app for 2 months, on the My plans tab for reference, with a status of cancelled on your next monthly credit card statement. 

Your installment plan could have been cancelled because: 

• You’ve missed paying (so we did not receive) at least 1 minimum monthly installment payment by the payment due date on your statement or you paid at least 1 installment payment late (we received the payment after the payment due date)
• A change in account status (for example, your account has been closed)
• Your account is currently overdue because we did not receive payment for any past due amount 
• You’ve advised us that you are now a resident of Quebec; at this time, we do not offer installment plans to Quebec residents and we will cancel an installment plan if you become a Quebec resident even during the duration (payment period) of your installment plan

You are not able to enroll or cancel an installment plan on your statement date due to technical limitations. 
You will have to wait until the next business day. 

This includes if your eligible purchase is posted on your Scotiabank credit card account on the same day as your credit card’s statement date. In that case, that eligible purchase can only be enrolled to an installment plan on the next business day after your statement date.

Please check the Eligible purchases tab on your Scotia mobile app to see how long your purchases are eligible to convert into an installment plan. 

When you cancel an eligible Scotiabank credit card, or you switch your eligible Scotiabank credit cards with an active installment plan to a Scotiabank credit card that is not eligible for installment plans, the installment plans will automatically get cancelled.

When that happens, the remaining outstanding installment balance under the installment plan will be re-applied to the balance owing on your Scotiabank credit card account (eligible or not).

The remaining outstanding installment balance will incur interest at the annual interest rate that applies to purchases on your Scotiabank credit card account until it is paid in full.

If you currently have a Scotiabank credit card that is eligible for SelectPay and you choose to switch to another Scotiabank credit card that is eligible for SelectPay, existing plans you have enrolled in or any plans that are pending enrollment (not yet processed) will be transferred to the new Scotiabank credit card account. You can continue to pay off your plans and/or cancel your installment plan. 

It may take up to 30 days from the date you switch to the new eligible Scotiabank credit card account for you to be able to enroll for new SelectPay plans on your new card. 

If you choose to switch to a Scotiabank credit card that is not eligible for SelectPay, existing plans and any pending plans will be cancelled immediately. The remaining outstanding balance under any of those cancelled plan(s) will be re-applied to the balance owing on your existing eligible account and will appear on your final statement for that eligible account before we complete the switch for you.

The SelectPay feature is currently only available on select Scotiabank Visa credit cards. See “What Scotiabank credit cards are eligible for Scotia SelectPay Installment Plans? FAQ ” for information on credit cards that are eligible for SelectPay. 

If your card is lost, stolen, or replaced due to fraud, your installment plan will not be cancelled. You may not be able to create any new installment plans due to the card number changes.

When you enroll for new installment plans, the first installment payment will be included in your next statement that’s sent to you after the date that your plan is processed to your account. The fixed monthly installments payments on that plan will be due on the payment due date appearing on that statement as part of your total minimum payment.

The monthly installment payments will be included in your total minimum payment and new balance, displayed on your monthly statements. They will be charged each month for the duration (payment period you agreed to) of your plan until you pay off all outstanding installment balances. 

To check when your monthly installment payment is due, look for the payment due date on your credit card statement or on the credit card information made available to you in the mobile app or online. 

If we don’t receive payment of your minimum installment payment each month by the payment due date on your statement, your installment plan will automatically be cancelled. The outstanding remaining balance on your installment plan will be re-applied to your regular balance on our account. You will still be required to pay the remaining outstanding balance.

If that happens, the remaining outstanding installment balance under your installment plan will incur interest at the annual interest rate that applies to purchases on your account until it is paid in full. 

If you no longer want to continue your installment plan, you can cancel your plan at any time from the My plans tab in the mobile app or online. 

Once you cancel your plan, the remaining outstanding installment balance (if any) will be re-applied to the balance owing on your eligible account. Any applicable interest will charged at the annual interest rate that applies to purchases on your eligible account until it’s paid in full. 

You should review your current statement for the amount of your current installment payment due each month under your installment plan(s) and the outstanding installment balance not yet due on the installment plan(s).

If you decide to pay off the current balance or balance owing while you have active installment plans, this will result in a credit balance on your eligible account in the amount of your outstanding installment balance. This is because the current balance includes future installment payments under your installment plan(s) that are not yet due on the installment plan(s).

You can refer to your current statement for your current installment payment due and outstanding installment balance not yet due on your installment plan(s).

Yes. Similar to any other new purchase that appears on your statement for the first time, you will receive an interest-free grace period on your new eligible purchase that appears on your statement for the first time, so long as you pay your new balance that appears on that same statement that month in full. If not, then we will charge you interest on that eligible purchase from the transaction date until it’s paid in full.

For example, if you converted your eligible purchase on April 22 and you made your purchase on April 18 (transaction date), and you have not paid your new balance in full on the statement on which the converted eligible purchase appears, you will incur interest on that amount (i) first, from the transaction date of April 18 at the purchase rate that applies to your credit card account, and (ii) thereafter at the installment plan interest rate (if any) that applies to your account and  (iii) if any balance of your eligible purchase after the installment plan ends, at the purchase rate that then applies to your account.