When you first open an account with us, we require that you present identification or documents using one of the following methods:
If you are unable to present identification or documents following either of the methods above, you will be required to present to us:
The identification or documents that you present to us must be original, unexpired and valid and not substantially defaced. We reserve the right to contact the issuer of any identification document you present to us in order to verify that document and we will record the particulars of any identification document that you present to us.
If the name shown on one of the pieces of identification or documents presented by you differs from the name shown on any other piece of identification or documents presented by you, you are required to provide us with a certificate evidencing the change of name (or a certified copy of that certificate) or other document supporting the change.
Individuals under the age of 12 years we ask that a parent or legal guardian open the account for the individual and that the parent or legal guardian provide original acceptable government-issued photo identification or documents from two independent reliable sources to confirm his or her own identity. In addition, if in your capacity as legal guardian for a minor, you ask us to open an account for the minor, you must provide us with a certified copy of the legal document verifying your guardianship.
Individuals 12 – 15 years of age, we ask that the individual confirm his or her own identity by providing either:
In addition to the identification/documents you are required to present to us, you must also disclose to us the following information, if it is not available on the pieces of identification that you present:
In some instances, we may need to further investigate and verify the identification and/or information that you have provided prior to opening an account for you. We can refuse your request to open a personal deposit account for certain legal reasons, but if we do, we'll inform you about this in writing.
Acceptable Government-Issued Photo Identification
Acceptable Dual Process Documents/Identification
Documents to verify name and date of birth
Documents to verify name and address
Documents to verify name and confirm a financial account
Schedule of Acceptable Identification
This list is provided per the "Access to Basic Banking Services Regulations" under the Bank Act (Canada).