Recurring Payments Cash Back Adjustment – What You Need to Know

Due to a system error, some recurring bill payments on your account earned a higher cash back rate than intended, depending on the transaction type. This resulted in an overstatement of your cash back balance.

The error impacted recurring bill payments, such as subscriptions, utilities, or automated monthly charges, that were incorrectly classified and awarded a higher cash back rate than eligible.

“Extra Cash Back” refers to the portion of cash back that was incorrectly awarded at a higher rate than your account was eligible for. This was caused by a misclassification of certain recurring bill payments.

An adjustment was made in your October 2025 statement to deduct the Extra Cash Back from your current total cash back balance. A message explaining the error was included in your statement.

You were impacted from approximately November 2024 to September 2025 when it was corrected.

Look for a line item in your Cash Back Summary labeled “Adjustment”. This reflects the adjustment applied to your account.

No. This was a one-time adjustment. Your future cashback rewards will continue to be calculated based on the correct classification of transactions.

The issue was identified during a system review and required thorough validation to ensure accuracy. Once confirmed, the adjustment was applied in the October 2025 statement cycle.