Online BankingKeep safety top of mind every time you bank online
Suspect suspicious activity? Report it to us
Card lost or stolen?
Call us and let us help: 1-800-4-SCOTIA (1-800-472-6842)
- Choosing a Password
- Protecting Sign In Info
- Phishing Emails
- Computer Security
When creating your Scotia OnLine password, go with one that is difficult to guess by using a combination of letters and numbers. Avoid anything that is too obvious. Here are a few easy tips:
- Don’t select your birth date, telephone number, license plate, or address
- Don’t use easy-to-guess combinations
- Don’t use numbers from your Access Code in your sign-in password, and vice versa
If you're currently using a numeric password, we recommend you change it now.
The easiest way to protect your information is to keep it to yourself, always. We recommend you memorize your Scotia OnLine password, instead of writing it down or storing it in a place such as your mobile phone.
Your Scotia OnLine password is confidential and must never be shared with any outside person or company, including:
- Friends, family, and co-workers
- Account aggregation services that consolidate and display all of your financial information in one place
- Software that records your password so that you don't need to enter it the next time you access a website
- Services that collect your card number and password, or any other confidential information, to perform transactions on your behalf or to collect payment from you
- Any other agreements you may make or services you accept which include your consent to having your Internet activity monitored
In divulging your password, you contravene the terms of your ScotiaCard Cardholder Agreement and you will be fully liable for any unauthorized access to your accounts and all associated losses arising from these disclosures.
Scotiabank will never send you unsolicited emails asking for your confidential information, such as your password, PIN, Access Code, credit card, account number, security questions etc. We will never ask you to validate or restore your account access through unsolicited email.
- Don't respond to unsolicited emails that request personal information such as your banking card number, online banking passwords, credit card numbers, etc
- Don't email confidential information such as account numbers, date of birth, etc
Learn more on how to recognize phishing emails.
Scotia OnLine is fully tested before supporting new browser versions. When accessing Scotia OnLine, you are required to use one of our recommended browsers with 128-bit encryption.
Make sure you are using a supported browser.
Secure Internet connections
Whether you use a cable modem, DSL or dial-up, there are instances where your connection could lead to unauthorized access to your personal computer.
Learn more about protecting your connection.
Do not use public computers to access Scotia OnLine. Because they are located in public locations, criminals can easily place viruses or malicious programs on the computer that have the ability to record keystrokes and capture usernames and passwords. Here are a few more helpful safety tips:
- Avoid typing your credit card number or any other sensitive financial information into any public computer
- Beware of strangers looking over your shoulder; they could be thieves trying to collect your personal information
- Always log out from any personal site you visit, for example your email accounts, instant messenger program or social networking websites
- Never leave the computer unattended with personal information on the screen