Executive Vice President, Direct Channels and Enablement
Tracy was named Executive Vice President, Direct Channels and Enablement in November 2023, with overall responsibility for the Bank’s Client Care Centres, Online and Digital Channels, Canadian Banking Internal Controls, and Real Estate, bringing together a number of our client-facing channels to develop a more seamless, effective, and efficient client experience.
Since joining Scotiabank in 1994, Tracy has held progressively senior roles in Retail Banking, International Banking, Technology, and Global Operations. She was, most recently, Executive Vice President, Global Operations, with overall responsibility for the leadership, strategic direction and performance of the function and for ensuring that effective partnership with the business lines to improve our client experience.
Tracy is an avid speaker at women’s mentoring events internally and externally on behalf of Scotiabank.