Customer Care

Scotiabank is committed to providing the best possible customer care to its clients. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer complaints as quickly as possible.

Privacy

Find out more about the principles Scotiabank follows to ensure our customers' personal information is confidential and secure.

 Privacy Code
 Privacy and Cookies
 Privacy Agreement

Resolving Your Complaints

At Scotiabank, it's our aim to find a fair and timely solution - we put customers first. Find out how to have your complaint resolved quickly.

 Complaint Resolution Process
 Office of the Ombudsman
 Ombudsman Annual Report

Security

Scotiabank is committed to providing customers with a secure and protected banking and brokerage environment. Learn about what we do and how you can protect yourself.

 Our Online Security Commitment
 Your Security Responsibility 
 Online Security Guarantee 

Commercial Electronic Messages and Canadian Anti-Spam Law (CASL)

From time to time, Scotiabank may send you electronic messages (such as emails) containing targeted financial news, information and special product or service offers. If you prefer not to receive these types of electronic messages you may opt-out by clicking the “Unsubscribe” link contained in any such message. 
You can also unsubscribe below.

 Unsubscribe

Additional Resources
Tools and Resources
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Commitment to the Community

Vital, healthy communities are key to growing vital, healthy businesses. We're committed to helping build the communities in which we do business - in Canada and around the world.