Customer Information Centre
Welcome to our Customer Information Centre
Here are some frequently requested brochures.
2017 Public Accountability Statement (300 kb)
The Public Accountability Statement fulfils a regulatory requirement for the Canadian government and the Bank Act, and includes information solely on Canadian operations.
2017 Corporate Social Responsibility Report (3 mb)
Scotiabank’s annual Corporate Social Responsibility Report (CSR) showcases our performance and achievements related to Environmental, Social and Governance (ESG) factors and outlines how Scotiabank engages with its stakeholders.
A Question of Privacy (32 kb)
Concerned about your privacy? Learn what information we collect, how we use it and easy ways you can limit access to your information.
Resolving Your Complaint (36 kb)
If you had an issue with a product or service, we want to help make things right. This guide outlines the ways you can file your complaint, escalate the issue and ensure your voice is heard.
Coercive Tied Selling (48 kb)
Coercive tied selling is against the law. Find out it is, what it isn’t and how to contact us if you have any questions, complaints or concerns about this illegal practice.
Day-to-Day Banking (74 kb)
Want to open a bank account at Scotiabank? With our full range of banking services, find the right combination to meet your needs.
Information About Power of Attorney & Joint Deposit Accounts (42 kb)
Learn the important differences between having Power of Attorney and having a joint deposit account.
Protecting Your Deposits (47 kb)
When you deposit up to $100,000 at Scotiabank, your money is automatically insured by the Canada Deposit Insurance Corporation. Find out how this coverage protects you.
Conventional vs. Collateral Mortgage Charges (48 kb)
Learn what conventional and collateral mortgage charges are, what they cover and how they can benefit you.
What You Need to Know About Mortgage Default Insurance (46 kb)
Whether you’re buying a house, condo or cottage, you may be asked about mortgage insurance. Find out what it is, when you need it and how it works.
Products and Services
Whether you want a cash back chequing account, low rate credit card, flexible loans or something else, you’ll find a full range of products and services at Scotiabank.
Rates and Prices
See the latest rates and prices for all our products
The Proceeds of Crime (Money Laundering) and Terrorist Financing Act
This is Canada’s statute that addresses money laundering and terrorist financing, both domestically and internationally. Find out what you need to know and what you need to do.