Customer Information Centre

Welcome to our Customer Information Centre

Here is some helpful information related to our products and services.

Protecting Your Deposits
When you deposit money at Scotiabank, your money may be eligible to be insured for up to $100,000 in coverage by the Canada Deposit Insurance Corporation (CDIC). Find out how this coverage protects you.

Prohibited Conduct
Find out what it is and is not a prohibited conduct, including how to contact us if you have any questions complaints or concerns about this illegal practice.

Resolving Your Complaints Process
This document outlines your options for the ways you can file your complaint, escalate the issue and ensure your voice is heard.

Privacy Commitment
Obtain information on our privacy policy and practices. Learn what information we collect, how we use it and easy ways you can limit access to your information.

Environment, Social, and Governance Report (ESG) (22 mb)
Download our Environment, Social and Governance (ESG) Report to learn how Scotiabank is working to build a more sustainable business and create a more sustainable future for our customers, employees, communities and the natural environment. The report also includes the Public Accountability Statement, which fulfills a regulatory requirement for the Canadian government and the Bank Act and includes information solely on Canadian Operations.

The Proceeds of Crime (Money Laundering) and Terrorist Financing Act
This is Canada’s statute that addresses money laundering and terrorist financing, both domestically and internationally. Find out what you need to know and what you need to do. 

Senior’s Resource Centre
Our Seniors Resource Centre has helpful tips, articles, and advice to make your everyday banking easier, and plan for your financial future.

Information About Power of Attorney & Joint Deposit Accounts (42 kb)
Learn the important differences between having Power of Attorney and having a joint deposit account.

Products and Services - Retail
Whether you want a day-to-day bank account, low-rate credit card, flexible loans or something else, you’ll find a full range of products and services at Scotiabank for individuals.

Products and Services – Small Business
You can find information on our full suite of small business products, services and solutions can be found here.

Rates and Fees - Retail
See the latest rates and fees for all our retail products.

Fees on Stop Sold Accounts
Fee information on discontinued accounts for individuals and small businesses in Canada.

Rates and Fees – Small Business
See the latest rates and fees for all our small business products.

Regulatory Disclosures for Investments
Learn about our different investments and plans types (Registered and Non-Registered).

Day-to-Day Banking (74 kb)
This document includes information on our Cheque holding policy, Personal Identification Requirements, information on our Low-Cost Account solutions and instructions on how to get to the FCAC Account Comparison Tool.

Conventional vs. Collateral Mortgage Charges (1.3 mb)
Learn what conventional and collateral mortgage charges are, what they cover and how they can benefit you.

What You Need to Know About Mortgage Default Insurance (46 kb)
Whether you’re buying a house, condo or cottage, you may be asked about mortgage insurance. Find out what it is, when you need it and how it works.