Customer Information Centre

Welcome to our Customer Information Centre

Here are some frequently requested brochures.

2021 Public Accountability Statement (3 mb)
The Public Accountability Statement fulfills a regulatory requirement for the Canadian government and the Bank Act, and includes information solely on Canadian Operations.

2021 Environment, Social, and Governance Report (ESG) (22 mb)
Download our 2021 Environment, Social and Governance (ESG) Report to learn how Scotiabank is working to build a more sustainable business and create a more sustainable future for our customers, employees, communities and the natural environment. Also see our ESG Report Indices.

Resolving Your Complaint (155 kb)
If you had an issue with a product or service, we want to help make things right. This guide outlines the ways you can file your complaint, escalate the issue and ensure your voice is heard.

Privacy Commitment  
Concerned about your privacy? Learn what information we collect, how we use it and easy ways you can limit access to your information.

Statement on Coercive Tied Selling  (142 kb)
Coercive tied selling is against the law. Find out it is, what it isn’t and how to contact us if you have any questions, complaints or concerns about this illegal practice.

Day-to-Day Banking (74 kb)
Want to open a bank account at Scotiabank? With our full range of banking services, find the right combination to meet your needs.

Information About Power of Attorney & Joint Deposit Accounts (42 kb)
Learn the important differences between having Power of Attorney and having a joint deposit account.

Protecting Your Deposits (47 kb)
When you deposit money at Scotiabank, your money may be eligible to be insured for up to $100,000 in coverage by the Canada Deposit Insurance Corporation. Find out how this coverage protects you.

Conventional vs. Collateral Mortgage Charges (1.3 mb)
Learn what conventional and collateral mortgage charges are, what they cover and how they can benefit you.

What You Need to Know About Mortgage Default Insurance (46 kb)
Whether you’re buying a house, condo or cottage, you may be asked about mortgage insurance. Find out what it is, when you need it and how it works.

Products and Services
Whether you want a cash back chequing account, low rate credit card, flexible loans or something else, you’ll find a full range of products and services at Scotiabank.

Rates and Prices
See the latest rates and prices for all our products

The Proceeds of Crime (Money Laundering) and Terrorist Financing Act 
This is Canada’s statute that addresses money laundering and terrorist financing, both domestically and internationally. Find out what you need to know and what you need to do. 

Regulatory Disclosures for Investments

For interest rate information on discontinued accounts, contact a Scotiabank branch