Security Questions and Answers

As part of our ongoing commitment to protecting you from identity theft and fraud, we may ask you to set up a series of security questions and answers.  This provides an extra layer of security to further authenticate your identity when you sign on to Scotia OnLine. This added security feature will also help to minimize the risk of potential unauthorized access to your personal and financial information.

If you already use Scotia OnLine, it will only take a few minutes to set up your security questions and answers.

First Step:
Choose three security questions from the drop down menu and enter your response to each of these questions.

Second Step:
Register the computer you are using to access Scotia OnLine. This step is optional, but Scotiabank recommends that Scotia OnLine users register the computer that they use regularly (e.g., at work or home) to sign-on.

All new customers will be asked to set up their security questions and answers when they initially activate their access to Scotia OnLine for the first time.

When will I be asked to answer the security questions I've set up?

If in the future, the computer that you are using to sign on to Scotia OnLine is not registered with us, then you will be asked the security questions that you selected during enrolment.

Important Security Information:

  • Always keep your security questions and answers confidential – don't share them with anyone.
  • Scotiabank will never ask you to confirm these questions or answers by telephone, fax or email.

For more information, visit our FAQs page.