Identity Theft

Identity theft is the use of someone's personal information without their knowledge or consent to commit a crime such as fraud or theft. Identity theft can start whenever a criminal gets access to someone else's information, and it is one of the fastest-growing crimes in Canada.

Protect Yourself and Minimize the Risk

There are important steps you should take to protect your information.

Protect Yourself

Know that Scotiabank will never present you with unexpected webpages or send you unsolicited emails asking for your password, Personal Identification Number (PIN), credit card, account numbers, etc. Report any suspicious requests to Scotiabank immediately.
Do not respond to unsolicited emails or websites that request personal information.

What to Do If it Happens to You

If you believe that you are a victim of identity theft and you are a Scotiabank customer, please contact your branch or call 1-800-4-SCOTIA (1-800-472-6842) immediately.

  • Contact each financial institution, credit card issuer or other company that provided the identity thief with unauthorized credit, money, goods or services.
  • Contact both of Canada's national credit reporting agencies, Trans Union Canada and Equifax Canada. Ask each agency to send you a copy of your credit report, and discuss with them whether you should have a fraud alert placed on your file.
  • Report the incident to your local police department.
  • Report the incident to Canadian Anti-Fraud Centre, a national anti-fraud call centre jointly operated by the Ontario Provincial Police and the Royal Canadian Mounted Police, which has a mandate to gather information and intelligence about identity theft, and will provide advice and assistance to identity theft victims. You can call PhoneBusters toll-free at 1-888-495-8501.
  • If your government-issued documents were lost or stolen, report them to the responsible ministry or department and request new documents.