Protect your privacy

Your personal information is now one of the most valuable commodities. It’s important to take the necessary steps to protect the information on your personal computer.

Our online banking platform is a protected environment that meets the highest internet security standards. While we take strong measures to ensure the security of your financial transactions and the confidentiality of your information, it’s extremely important that you also take precautions to ensure that your information remains safe and secure.

We recommend you read about these topics and follow these safe computing practices:

Email

Use caution before answering online and email requests for your personal information as they may be phishing attacks

  • Scotiabank will never display unexpected web pages or send you unsolicited emails asking for your confidential information, such as your password, PIN, access code, credit card, account number, tax identification number, or to repeat your security questions
  • We’ll never ask you to validate or restore your account access through an unsolicited email — do not respond to unsolicited emails or websites that request personal information
  • Report any suspicious requests to Scotiabank immediately
  • Never send confidential information (such as account numbers of any type, your ScotiaCard number, password, PIN, or access code) in an email to anyone

If you're ever in doubt about the nature of your communication with Scotiabank, don’t hesitate to contact us using the phone number on the back of your bank card

Remember, it’s important that you play an active role in protecting the security of your sensitive data.

In addition to following safe computing practices, we’ve created a list of additional general security practices you can reference to better secure your information. 

Rapport security software/Anti-virus software

To help customers prevent malicious software (malware) from infecting their personal devices, Scotiabank has partnered with Trusteer to offer free Rapport software.

Rapport is a complement to anti-virus software and firewalls you may already have in place. It's easy to download, takes only a few minutes, and doesn’t require a computer restart.

We recommend you download and install Rapport to any computer you use for online banking.

Find out more about Rapport software

Internet and browser security


Your internet connection and the browsers you use can expose you and your family to cybersecurity risks that make your personal and financial information less safe.

Find out more about internet and browser security.

 

Report an incident or suspicious activity

Suspect suspicious activity? Report it to us.