Report a ProblemWe're here to help the second you suspect a security issue
Remember, Scotiabank will never ask for your password
We will never present you with unexpected webpages or send you unsolicited emails asking for your password, Personal Identification Number (PIN), credit card, account numbers, etc. We will never ask you to validate or restore your account access through unsolicited email. Do not respond to unsolicited e-mails or web sites that request personal information.
If you suspect someone has stolen your identity
There are several steps you should take. The Royal Canadian Mounted Police recommends that you:
- Contact your local police force and file a report
- Contact your bank/financial institution and credit card company
- Contact the two national credit bureaus and place a fraud alert on your credit alerts:
Toll free: 1-800-465-7166
Toll free: 1-877-525-3823
- Contact the Canadian Anti-Fraud Centre
We will fully reimburse you in the unlikely event that you suffer direct financial losses due to unauthorized activity1 in your accounts through Scotia OnLine Financial Services2 or through Mobile Banking, provided you have met your security responsibilities.
"Unauthorized activity" means a transaction that was carried out in your Scotiabank account through Scotia OnLine without your permission, authorization or knowledge and where it can be established that you are a victim of fraud, theft or coercion.
"Accounts" include all accounts that are accessible through Scotia OnLine.