Code of Conduct

Our commitment is to provide you with products and services that are practical, straightforward and give you more control over your business and personal financial needs. As part of this commitment we want to ensure that your business relationship with us is open.

Open Communication

We pledge to be straightforward and honest in all our communication and documents, providing you with a clear explanation on all our products and services. If you would like information on any Scotiabank product or service, we invite you to speak to the Branch Manager at your local branch.

When you obtain one of our services, we will provide you with agreements that clearly detail the terms and conditions of the services you have. We will explain in writing why we ask for the information on our application forms, and other documentation and how and when we use it. When we have information on our services that is of interest to you, it will be made available on our web site, in person or over the phone.

We Listen to You

We know that small businesses create more jobs than any other sector of the economy today. You're important to Canada, you're important to Scotiabank - and we're committed to ensuring that your relationship with us is built on trust, respect and open communication. We understand everyone is in business to succeed, no matter what type of business you own. When you have a question or concern about any of our services, from a business account or borrowing facility to banking through electronic channels, please ask us.

Privacy & Confidentiality

We are committed to respecting your confidentiality. We will maintain the highest standards of confidentiality, releasing information only with your express and written permission, unless otherwise required or permitted by law.

In committing to the privacy and confidentiality of your information, we are guided by stringent government legislation, regulation and directed to ensure we have the necessary processes and policies in place.

Credit Process

Find out how we're committed to a simpler credit process.