A message from Dan Rees, Group Head, Canadian Banking, Scotiabank


As the coronavirus (COVID-19) situation continues to evolve, so does our response. I'm reaching out to provide an update on how Scotiabank is ensuring we continue to meet your banking needs while prioritizing the safety and security of our customers and employees.

We're here for you 24/7 online
You can do much of your banking from the comfort of home using Scotia OnLine or the Scotiabank mobile app. We've invested in these platforms to ensure we can meet your banking needs as effectively and securely online as we can in the branch. Visit us for your everyday needs such as checking your balance and account history, paying your bills, transferring money between accounts, and sending and receiving Interac e-Transfers. We continue to add to our functionality to serve you better: click here for a comprehensive list of support available and for tutorials to get you started.

Our branches are open, with reduced hours.
We've been in touch with all levels of government to ensure that branches across the country remain available to you. However, as the health and safety of our branch teams is core to how we operate, we have reduced our branch hours as a protective and preventative measure. Given how fluid the situation is, and the possibility that select branches may close temporarily, we encourage you to check our branch locator before visiting: we are updating it daily to direct you to the nearest location that can serve you. Please note that Scotiabank's national ABM network remains available 24/7 so you may make deposits, withdraw cash, or make bill payments regardless of branch hours.

We ask for your patience.
Although our Contact Centre is busier than usual, Scotiabankers are here for you. Given the volume of calls, if you don't need to speak with us right away and you don't have a payment due within the next seven days, we ask that you wait and let us help customers with the most immediate needs first. We also encourage you to visit our online FAQs: we are updating them regularly.

We have relief measures available.
You might be facing unexpected financial challenges due to income interruption or work slowdown, or you may be worried about possible job loss. If you are suffering financial hardship resulting from COVID-19 that affects your ability to pay your monthly mortgage, credit card, or auto-loan, please let us know.

As every situation is different, we're working with all customers on a case-by-case basis to help provide some relief. For those in need, we have options that include: payment deferrals for select products, including up to six months for mortgages; ability to access funds from investments such as GICs without incurring penalties; and, help and advice to find a solution that works now with support for the future.

You can find more information on our relief options and how to access them, including detailed FAQs, by visiting us at http://www.scotiabank.com/covid-19, speaking with a Branch Advisor, or reaching out to our Contact Centre.

We stand strong and ready—together.
Scotiabank will continue to be here for our employees and customers, throughout this turbulent time and the inevitable recovery. Our Bank is a key part of the soundest and most resilient banking sector in the world. That gives us, and should give each of you, confidence that we have the capacity and flexibility to do what's necessary to respond to the current situation.

The actions we take today will make us stronger tomorrow, I'm sure of it. Be safe. Stay well.