Can you spot an AI-generated scam?
Young people are the most confident among all age groups in their ability to identify AI-generated scams, according to a new Scotiabank poll. Yet, this demographic fell for a scam in the past year at a higher rate than older generations, the Scotiabank Fraud Awareness Poll also showed.
As artificial intelligence (AI) usage grows and evolves, leading to a rise in deepfakes – realistic-looking fake images, video or audio impersonating real people – Canadians of all ages worry that it will result in more financial fraud that’s tougher to detect, according to the poll.
Half (50%) of Canadians say they turn to their financial institutions for resources on fraud prevention.
"As fraudsters leverage AI to create more convincing scams than ever before, there is an opportunity for financial institutions like Scotiabank to continue to educate Canadians on how to spot scams, practice safe banking habits and take steps for added protection," says Tammy McKinnon, Senior Vice President of Global Fraud Management, Scotiabank.
Check out the infographic below for more insights from the latest survey and keep scrolling for more information about how Scotiabank is protecting its clients:
Fraud Prevention Month is a timely reminder that protecting clients goes beyond technology, it’s about confidence and trust.
As fraud tactics evolve, we continue to strengthen the tools and services that help clients stay protected, informed, and in control, across every moment that matters.
Strong Protection Built into Everyday Banking
- Biometric Sign‑In: Clients can sign in to the Scotia app quickly and securely using their face or fingerprint. Biometrics rely on unique physical characteristics to verify identity, reducing reliance on passwords and making it harder for fraudsters to gain access, without sacrificing convenience.
- Real‑Time Info Alerts: Scotiabank Info Alerts provide real‑time notifications for account and card activity, helping clients spot unusual transactions as they happen. If something looks suspicious, clients can take action right away—reviewing activity, locking their card, or contacting the bank to help limit potential losses.
- Card Lock and Unlock: The card lock/unlock feature gives clients instant control if a card is lost, stolen, or if suspicious activity is detected. Locking a card immediately blocks most transactions while clients investigate. Some clients also choose to keep their card locked when not in use, unlocking it only for planned purchases—another way to stay proactive and protected.
Always‑On Monitoring, Backed by Human Support
- Scotia Fraud Alerts: Scotia Fraud Alerts use analytic technology to detect unusual debit or credit card activity. When a transaction is flagged, the card may be temporarily blocked and the client is contacted right away via push notification in the App, text, or email, 24/7. While no system can guarantee every fraudulent transaction will be detected, these alerts add an important layer of protection and help clients respond quickly.
- Submitted Potential Fraud Digitally: Soon to launch to all clients, a digital feature to submit potential fraud claims right in the app. This enables the flexibility to submit wherever they are, while also ensuring access to a Scotiabank representative if needed.
Digital When You Want It. Human When You Need It.
Fraud can be stressful and disruptive. By combining smart technology with personal service, we help clients feel protected, supported, and in control.
During Fraud Prevention Month and throughout the year, our commitment remains the same: helping clients bank with confidence, knowing Scotiabank has their back.
