Plans and policies
We invite you to learn about our accessibility plans, policies, and processes:
Scotiabank’s Accessible Canada Act (ACA) Accessibility Plan
Scotiabank’s ACA Accessibility Plan outlines how Scotiabank is meeting our responsibility to identify, prevent, and remove barriers for persons with disabilities in Canada.
Scotiabank’s Accessible Canada Act (ACA) Feedback Process
Scotiabank’s ACA Feedback Process outlines how employees, customers, or members of the public can share their accessibility feedback to help us improve.
Scotiabank’s Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Plan
Scotiabank’s AODA Accessibility Plan outlines the steps Scotiabank is taking to identify, prevent, and remove barriers to accessibility and meet the requirements of the AODA.
Scotiabank's Accessibility Policy
Scotiabank’s Accessibility Policy describes our commitment to ensuring that people with disabilities can work for, and Bank with us.
How can we help?
General accessibility feedback
We’d like to hear from you. Let us know how we can make your experience more accessible.
Have a complaint?
We will address complaints according to our complaint management procedures.
Self-serve help
Search our Help Centre to find answers to frequently asked accessibility questions.
Live help
Use the live chat feature to ask questions or be connected to a customer care agent right from the app. You can also reach out to the contact centre.