Plans and policies
We invite you to learn about our accessibility plans, policies, and processes:

Scotiabank’s Accessible Canada Act (ACA) Accessibility Plan
Scotiabank’s ACA Accessibility Plan outlines how Scotiabank is meeting our responsibility to identify, prevent, and remove barriers for persons with disabilities in Canada.

Scotiabank’s Accessible Canada Act (ACA) Feedback Process
Scotiabank’s ACA Feedback Process outlines how employees, customers, or members of the public can share their accessibility feedback to help us improve.

Scotiabank’s Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Plan
Scotiabank’s AODA Accessibility Plan outlines the steps Scotiabank is taking to identify, prevent, and remove barriers to accessibility and meet the requirements of the AODA.

Customer Accessibility Policy
Scotiabank’s Customer Accessibility Policy describes our commitment to ensuring that our customers have access to essential banking services and accommodations.
How can we help?

General accessibility feedback
We’d like to hear from you. Let us know how we can make your experience more accessible.

Have a complaint?
We’d like to hear from you. Let us know how we can make your experience more accessible.

Help yourself
You can search our Help Centre to find answers to the most commonly asked accessibility questions.

Getting help
Live chat in the app or reach out to our contact centre to get help right now.