Plans and policies

We invite you to learn about our accessibility plans, policies, and processes:

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Scotiabank’s Accessible Canada Act (ACA) Accessibility Plan


Scotiabank’s ACA Accessibility Plan outlines how Scotiabank is meeting our responsibility to identify, prevent, and remove barriers for persons with disabilities in Canada.

An employee helping a customer with a payment

Scotiabank’s Accessible Canada Act (ACA) Feedback Process 

Scotiabank’s ACA Feedback Process outlines how employees, customers, or members of the public can share their accessibility feedback to help us improve.

An employee helping a customer with a payment

Scotiabank’s Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Plan 

Scotiabank’s AODA Accessibility Plan outlines the steps Scotiabank is taking to identify, prevent, and remove barriers to accessibility and meet the requirements of the AODA. 

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Customer Accessibility Policy
 

Scotiabank’s Customer Accessibility Policy describes our commitment to ensuring that our customers have access to essential banking services and accommodations.

How can we help?

 

General accessibility feedback 

We’d like to hear from you. Let us know how we can make your experience more accessible. 

Have a complaint?

We’d like to hear from you. Let us know how we can make your experience more accessible. 

Help yourself 

You can search our Help Centre to find answers to the most commonly asked accessibility questions. 

Getting help 

Live chat in the app or reach out to our contact centre to get help right now.