Because banking should be easy.
Scotiabank is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equitable opportunity. We are committed to meeting the needs of people with disabilities, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.
Accessibility is a journey, and at Scotiabank we are continually striving to improve accessibility of our products and services. If you have any questions or suggestions regarding our accessibility initiatives we welcome your feedback.
Scotiabank has adopted the standards of the Accessibility of Ontarian’s with Disabilities Act (AODA), and developed plans for implementing them across the offices and business lines operating in Canada. This Plan outlines what we will continue to do to remove and prevent accessibility barriers in our organization for both customers and employees. You can learn more about our Accessibility Plan here.
Scotiabank is committed to meeting the diverse banking needs of our clients. We offer a variety of ways to do this including:
Scotiabank ABMs in our branches are physically accessible and include audio navigation for customers who are visually impaired. Wheelchair accessible Branches can be located by searching online at http://maps.scotiabank.com/
Scotiabank will take the initiative to communicate with individuals with disabilities in ways that account for their disability while remaining accommodating and respectful. These options include:
An accessible or alternate format for a document is a method of arranging information in a specific format in order to remove potential barriers to accessing and understanding information. Scotiabank is committed to providing accessible information and communication to its customers and recognizes that persons with disabilities may use methods other than standard print to access information. Some methods that Scotiabank offers include audio format, large text, accessible PDF and Braille.
You can request alternate format documents by:
Once we receive your request, your documents will be sent to you within 10 – 12 business days.
Website accessibility refers to the inclusive practice of designing websites so that people with disabilities and those with different or diverse abilities can understand content, navigate and interact online and have equal access to information and functionality. Scotiabank is committed to providing a website that is accessible to the widest possible audience. We are actively working towards achieving a fully accessible website that endeavours to conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 and is usable with assistive technology.
When it comes to meeting accessibility standards for our products and services, we’re always looking to improve. Whether we’re doing something you like, or if there’s something you think we can do better, we’d love to hear from you.
Feel free to contact us by email.
You’ll receive a confirmation message indicating that we received your communication within one business day. Your feedback will then be reviewed by our accessibility team, where we will consider possible action and reasonable accommodations that can be taken to improve our services. You will receive an update within five business days. If requested, we will provide accessible formats and communication supports in the feedback process.
Scotiabank’s Commitment to Diversity and Inclusion
Careers: If you are a person with a visible or non-evident disability and are interested in applying , visit Scotiabank’s Careers in Canada Communities