Careers in Global Operations

Join a dynamic environment where clients come first, and you'll have the opportunity to discover exciting possibilities, for every future.

Ready to explore Global Operations?

In Global Operations, we’re all about empowering our people. Here, we offer you the tools and support to create exceptional client experiences in an environment that’s geared towards your learning, development, and career growth. With our international presence, you have the potential to drive impact across a global footprint. And the best part? We thrive as one team, working collaboratively to shape a brighter future for all.

Become a client-centric champion

Join over 10,000 talented employees who champion a client-focused culture across our global footprint.

Unlock your professional potential

Access hundreds of training courses in our Global Operations Academy virtual learning experience.

Thrive in a dynamic and inclusive environment

Collaborate with a skilled and curious team of experts who embrace flexibility, and foster a diverse and inclusive culture.

Pursue career-shaping opportunities 


Explore endless opportunities to shape your career, and learn from industry leaders who are invested in your growth.

What is it like to work here?

Bhrapa portrait photo


Customer Care Advisor, Canadian Banking Contact Centre

“I have supported the adaptation of new accessibility technology since 1998. I feel proud when I help employees who are visually impaired in Canada and abroad, and they become pros at their job.” 

Alex portrait photo


Senior Inbound Fraud Advisor 

“Being able to resolve fraud losses for customers, sometimes on the spot, is the most rewarding part of my work. The culture and my team are what keep me here.”

Kathryn portrait photo


Manager, Small Business Front End - ScotiaHelps

“I am inspired daily by my team’s dedication to helping our clients who are in financial difficulty. Seeing the ScotiaHelps Advisors achieve their goals by providing solutions to our clients, brings me a sense of accomplishment.”

Is Global Operations right for me?

Step into the world of Global Operations and you’ll have the chance to explore multiple career paths as you evolve and refine your skills, gaining valuable exposure along the way.

Customer service


We provide advice and practical solutions for personal and business banking clients to help them thrive during the moments that matter.

Data analytics


We collect, analyze, and make sense of data to guide smarter choices, predict client behaviour, optimize models, and enhance our ability to spot and prevent fraud.

Governance, internal controls and quality assurance


We protect our clients by diligently monitoring regulatory landscapes and compliance frameworks to minimize risks.

Smart automation and process re-engineering


We make interactions smoother for our clients, and decision-making easier for our people through automation technologies and process re-engineering. 

Project and relationship management


We create strong partnerships with the business, working together to define, plan, and bring initiatives to life. 

Strategy and business intelligence


We immerse ourselves in business strategy and financial performance to promote, drive, and maintain profitable growth for a successful future.

Real people, real stories

What does real life at Scotiabank look like? Get the scoop directly from Scotiabankers who have shared their stories and experiences in Global Operations.

Starting as an advisor 15 years ago


Get to know Shabana's career story and her work with assistive technology to support her team of Customer Care Advisors.

From food service to Global Operations


Join us as we learn more about George, his proudest moments, challenges and what he calls his “ah-ha!” moment.

With a “Can Do” attitude the sky is the limit

Click to learn more about Nikunj’s career progression at Scotiabank and how he has cultivated a healthy work environment.

Start the next chapter of your career with us