“Our expectation is that — enabled by digital — we will be clearly the leaders in customer experience across all channels and in all our key market: not only to build value for the bank, but to create value for our customers. That is why we deliberately set aspirational targets to challenge ourselves, to change the way we operate, because we know that as we move the dial in our growth and overall performance, we are also moving countless people forward in their lives and businesses across all our markets — and that is a tremendously gratifying thing.”
Ignacio “Nacho” Deschamps
Group Head, International Banking and Digital Transformation