Customer Insights, Data & Analytics Careers

Leverage leading-edge technology to drive real impact. You’ll collaborate with partners across Scotiabank to improve our customer experience and deliver solutions, for every future.

What does Customer Insights, Data & Analytics look like?

Our Customer Insights, Data & Analytics team enhances our customer’s experience by partnering across the enterprise to deliver customized and innovative solutions.

We champion innovation. We are a community of inclusive and collaborative innovators that are always questioning the status quo to further advance our digital transformation.

We respect and celebrate diversity, creating a culture where everyone feels accepted for who they are, not just what they do.

We pave the way for our team members to reach their fullest potential. With established career paths, leading-edge technology, and plenty of support for education and advancement.

What is it like to work here?

Listen to what our very own Scotiabankers have to say about their experience.

Mona portrait photo


Director, Data Ethics & Use

“Scotiabank has been at the forefront of ethical data and AI use, giving us the unique opportunity to pave a path forward in the industry. This has presented a fantastic opportunity for learning, but also feelings of pride, as the work we do is helping to build a better future for our customers and society at large.”

Fabio portrait photo


Senior Product Owner

“Our team of data scientists, analysts, and engineers are passionate about doing the right thing and protecting our customer’s data. The work we do is fast-paced, challenging, and encourages me to keep raising the bar, day after day.”

Jharna portrait photo


Director, Global Data Engineering

“On this team, every day is a new learning experience. I am continually impressed by the work culture, the team spirit, and the enterprise data vision that we are working towards.” 

What could my career look like?

Data Science


We work with our stakeholders to identify opportunities using data to drive business solutions, leveraging latest tools in artificial intelligence and machine learning.



We understand the needs and use of data, analytics and technology to deliver solutions for the enterprise. Our solutions are aligned to business priorities while also driving adoption of new data platforms, tools and data management practices.



We create transformative change in how our organization interacts with data, by working with our internal business lines to create and deliver scalable automated systems for re-usable data assets, pipelines and services for the broad enterprise use.



We support data and analytics transformation within the team through Agile delivery, portfolio reporting or change management.

Data Governance and Data Management


We provide a centralized oversight and industry-leading data governance for key initiatives and solve data quality issues at the enterprise level, aligned with regulatory requirements. We enable the detection at scale while also increasing the effectiveness of the data quality and remediation efforts across the Bank.

Getting to know the work we do

We are always questioning the status quo to further advance our digital transformation. We invite you to learn more about our industry and how we drive change through innovative solutions.

Scotiabank recognized for its commitment to Data Ethics


Our bronze medal recognition at the Qorus-Accenture Banking Innovation Awards.

Finding a dream career in data analytics at Scotiabank’s Global Operations


Read about Jessie's inspiring career story and how curiosity drives innovation.

Building a Chatbot with Scotiabank’s Customer Insights, Data & Analytics Team


Hear from two Scotiabankers – Narcisse and Rafal – about their journey in building a Chatbot and the development of this incredible AI technology.

Grace Lee portrait photo

“In Customer Insights, Data and Analytics, we know that the business runs on good information - high quality data, impactful customer insights, and the ability to utilize both at scale. Our mission is to drive real value for the Bank and for our customers through practical analytics and well-managed data, supported by modern infrastructure and a future-ready operating model. I am very proud of this team for their passion for the work, their dedication and ingenuity, and their focus on doing the right thing for our customers, our employees, and our shareholders.”

Grace Lee - Chief Data & Analytics Officer

Start the next chapter of your career with us