Customer Insights, Data & Analytics Careers
Leverage leading-edge technology to drive real impact. You’ll collaborate with partners across Scotiabank to improve our customer experience and deliver solutions, for every future.
What does Customer Insights, Data & Analytics look like?
Our Customer Insights, Data & Analytics team enhances our customer’s experience by partnering across the enterprise to deliver customized and innovative solutions.
We champion innovation. We are a community of inclusive and collaborative innovators that are always questioning the status quo to further advance our digital transformation.
We respect and celebrate diversity, creating a culture where everyone feels accepted for who they are, not just what they do.
We pave the way for our team members to reach their fullest potential. With established career paths, leading-edge technology, and plenty of support for education and advancement.
What is it like to work here?
Listen to what our very own Scotiabankers have to say about their experience.
Julian
Director, AI & Ethics Governance
“Scotiabank has been at the forefront of ethical data use and AI, giving us the unique opportunity to pave a path forward in the industry. In such a rapidly changing area, we get to be involved with incredible innovation and engaged with great stakeholders. Every day brings something new.”
Laura
Senior Manager, AI Enablement, Global AI & ML
“As a Senior Manager in AI Enablement, I am at the forefront of integrating new technologies into various business processes. The environment is dynamic and exciting, and combines technical expertise with strategic thinking and teamwork. It's a place where my contributions can impact Scotiabank's digital transformation and AI capabilities.”
Patrick
Director, Data Engineering
“I’ve had a front row seat to the evolution of our data and analytics processes. We’ve transitioned to modern, cloud-based infrastructure and scaled to significantly more rich and diverse data assets that are currently driving actionable insights across the Bank. My career journey to this point has been a fulfilling one, with continuous learning opportunities along the way.”
What could my career look like?
Data Analytics
We work with our stakeholders to identify opportunities using data analytics to drive business solutions, leveraging latest tools in Business Intelligence, Advanced Analytics Models, Artificial Intelligence and Machine Learning.
Delivery
We understand the needs and use of data, analytics and technology to deliver solutions for the enterprise. Our solutions are aligned to business priorities while also driving adoption of new data platforms, tools and data management practices.
Engineering
We create transformative change in how our organization interacts with data, by working with our internal business lines to create and deliver scalable automated systems for re-usable data assets, pipelines and services for the broad enterprise use.
Operations and Strategy
We manage the day-to-day operations of Customer Insights, Data & Analytics, ensuring that processes are efficient, resources are used effectively, and that operational strategies align with Scotiabank’s goals and objectives.
Data Governance and Data Management
We provide a centralized oversight and industry-leading data governance for key initiatives and solve data quality issues at the enterprise level, aligned with regulatory requirements. We enable the detection at scale while also increasing the effectiveness of the data quality and remediation efforts across the Bank.
Getting to know the work we do
We are always questioning the status quo to further advance our digital transformation. We invite you to learn more about our industry and how we drive change through innovative solutions.
Scotiabank recognized for its commitment to Data Ethics
Our bronze medal recognition at the Qorus-Accenture Banking Innovation Awards.
Finding a dream career in data analytics at Scotiabank’s Global Operations
Read about Jessie's inspiring career story and how curiosity drives innovation.
Building a Chatbot with Scotiabank’s Customer Insights, Data & Analytics Team
Hear from two Scotiabankers – Narcisse and Rafal – about their journey in building a Chatbot and the development of this incredible AI technology.
Start the next chapter of your career with us