Hi there! My name is Adriana Toritto and I’m an Associate in Global Operations within the Catalyst Operations Development Program. What motivates me day in and day out is my passion for building relationships, travelling the world, and practicing good mental and physical health!
I joined this career-changing new graduate program shortly after I completed my undergraduate degree at Ryerson University in Human Resource Management and Sociology. It’s unbelievable to think that this month (September 2020) is my 6th anniversary with Scotiabank. They say time flies when you’re having fun and you love what you do. I can certainly attest to that!
After completing my first year of university, I jumped into the banking industry as a part-time Customer Representative (CR) – taking in all there is to know of how clients drive our business. As a CR, I was able to interact with customers daily which always put a smile on my face. After working at the branch for a few years, I was interested to learn more about the Bank’s internal processes, and I applied for an internship position that took me out of my comfort zone. I spent my internship in Fraud Management, Reporting and Analytics. My role was to investigate daily transactions of potentially fraudulent activity, adjust fraudulent filtering criteria, and provide bi-weekly reporting to executives. This was exciting because I felt like a top-secret investigator. I was able to develop plenty of transferable skills, including critical thinking, decision making, and active listening. Fraud is an area of the Bank that is constantly growing and having the opportunity to work in that department was eye-opening.
The following summer, I moved into an internship role with our Human Resources department. I was beyond thrilled to work directly with the Campus Recruitment team. I was able to be on the other side of campus recruitment and meet other students along the way. During this role, not only was I able to develop relationships with students, but I also developed a strong relationship with my current Program Manager, Jena Cammisoli, who has made a tremendous impact on my career.
After 5 years within the Bank, I was able to land the position as an Associate in the Catalyst Operations Development Program. This program has allowed me to pursue a career in a fast-paced team environment and make an impact on our customers and employees. Having the opportunity to work in three different departments within Global Operations, working with a dedicated Program Manager, having layers of mentorship, and participating in various workshops with my cohort is truly the best. I feel lucky to be a part of such an amazing program.
My first rotation of the program was in the Global Contact Centres, where I learned how to work in an agile environment. My focus was providing strategic solutions to alleviate customer and employee pain points by simplifying processes. Today, I’m working in Enterprise Crisis Management (Yes, that’s right, an entire team on managing emergencies!). Sounds cool, right? Well, it is! My final rotation within the program will be in International Operations. I was lucky enough to get this final rotation as it will enable me to reach one of my career goals of wanting to make an impact on a global scale. In this role, I will be able to learn Spanish, which is critical due to the Bank’s presence in Latin and South America. Scotiabank has a HUGE international footprint and I am so excited to learn more!
I always get asked why I considered joining Scotiabank. Well, my passion for Banking came from my Dad. But apart from that, I wanted to join an organization that puts their people first, has a strong culture, and shows appreciation towards their employees – and Scotiabank matches all three. The opportunities are endless, the people are inspiring, and Scotiabank inspires me to bring my best self forward each day.
There have been so many highlights to date at the Bank, but if I had to narrow it down to a few, it would have been having the opportunity to meet Brian Porter our CEO, chat with Tracy Bryan (EVP, Global Operations), and participate in a Juvenile Diabetes Research Foundation (JDRF) fundraising event. Catalyst has presented me with many opportunities, and our dedicated Program Manager, Jena, has helped make these opportunities possible!
I few pieces of advice that I have for students; be your authentic self, have a positive attitude, and get involved! Events and networking are huge, and this is how you build relationships. I’m always putting up my hand for new projects and asking questions. This is how you add value and develop your skills! Make sure you push yourself out of your comfort zone and try something new, you never know what you can accomplish! As the Campus team would say “No organization values your development or launches your career like Scotiabank”.
Want to learn more about the Catalyst Operations Development Program? Click here.