As we enter 2022 and look forward to the possibilities ahead, we want to take some time to reflect on 2021 and just how far we’ve come, together. We are incredibly proud of our Scotiabankers for continuing to put our customers and communities first, and we strive to enhance the professional and personal well-being of our Winning Teams.

Here are some highlights from four of our proudest accomplishment areas in 2021 that inspired and empowered our Scotiabankers to take the lead and bring their authentic selves to work each day:

1. Our Strengthened Diversity, Equity, and Inclusion Culture

Our vision is to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and their differences and similarities are embraced. Building on our renewed diversity and inclusion commitments in 2020, here are some of the ways in which we advanced our commitments in 2021:

  • Engaged more than 400 employees in listening sessions across various businesses and diverse groups in Canada, including BIPOC, women, and LGBT+ employees, learning about their lived experiences to advance our inclusive culture
  • Identified strategies and initiatives to increase inclusive hiring, development, and retention of Indigenous employees through the Indigenous Employment Equity Plan
  • Launched the Scotia Inspire Program to shine a spotlight on diverse, high-potential leaders across the Bank with a focus on BIPOC employees
  • Enhanced gender affirmation coverage to support transgender employees and their dependents in Canada and the US on their journey to their authentic selves
  • Developed the Scotiabank Accessibility Plan to identify, prevent, and remove barriers to accessibility and to improve opportunities for employees and customers with disabilities
  • Supported 15 Employee Resource Groups (ERGs) – grassroots initiatives that celebrate our diversity and foster inclusion among diverse gender identities, ages, abilities, sexual orientations, ethnicities, veterans, and allies.

2.   Our Awards

Our employees truly put the “Win” in Winning Team, and we are proud to be externally recognized for our people, environment, and culture. Here are some of the awards we were thrilled to win in 2021: 

  • Canada’s Top Employers for Young People 2021 – Canada’s Top 100 Employers
  • Best Workplaces™ in Canada 2021 - Great Place to Work®
  • LinkedIn Top Companies Canada 2021
  • Best Workplaces™ in Ontario 2021 - Great Place to Work®
  • Most Innovative in Digital Banking Award – The Banker
  • Top 100 Most Diverse and Inclusive Companies 2021 - Refinitiv
  • Greater Toronto’s Top Employers 2021 - Canada’s Top 100 Employers
  • Best Workplaces™ in Financial Services and Insurance 2021 - Great Place to Work®
  • Best Workplaces™ for Women 2021 - Great Place to Work®
  • Canada’s Best Employers 2021 - Forbes

3.   Our Investment in our People

2021 was a year of excellence in learning and development at Scotiabank. Our award-winning learning experiences continue to turn the dial on employee development and performance to empower our employees to grow, develop, and thrive in their careers.

Receiving external recognition is a true testament to our commitment to the development of our people through modern, best-in-class learning experiences. We received seven awards for our learning programs and experiences in 2021 including a Gold Award for Excellence in Best Advance in Unique Learning Technology for Scotia Academy (Brandon Hall Group) and a Gold Award for Excellence in Best Unique or Innovative Learning and Development Program for Data Analytics and Skill Building Program (Brandon Hall Group).

Scotia Academy – a virtual learning experience that enables employees to learn and grow through personalized experiences – continues to evolve as the one-stop-shop learning experience for employees. To support employees working in Technology/Scotia Digital and those interested in a technology career upskill or reskill, 48 new learning paths were developed in Scotia Academy this year with a focus on five key areas: architecture, design, engineering/developer, data, and enterprise project managements.

New programs were evolved for leaders including iLead Winning Teams – a learning experience that strengthens key leadership capabilities for our people managers to lead and inspire others to perform at their best. A new, interactive learning program was also developed to support employees in effectively leading and working in today’s hybrid environment. This program supports people leaders to manage their teams’ new working norms while developing key behaviours for the future on topics of resiliency, engagement, and inclusive leadership.

4.   Our Focus on Wellbeing

The wellbeing of our employees and our customers is at the forefront of everything that we do. In 2021, we took measures to ensure the continued safety of our customers and employees throughout the pandemic. In retail and office spaces, we enhanced the cleaning and sanitization of our spaces, including monitoring and reviewing existing cleaning guidelines and making the necessary adjustments for paths of travel and high touch areas. For employees who were required to be in the office, we launched an online tool that allowed individuals to book a desk for the day, giving them assurance of a sanitized spot reserved solely for their use. Scotiabank also provided remote employees with an ergonomic work-from-home bundle to support their at-home work environment, and all eligible Canadian employees were given the option to purchase additional personal time off using flex credits in their benefits plan.

We also expanded our total wellbeing offerings to further support our employees through these uncertain times. In 2021, based on an increased uptake in use of mental health benefits and feedback from employees regarding mental health support, it was announced that mental health coverage will be expanded from $3,000 to $10,000 per year in 2022 for all eligible Canadian employees and their dependents which includes services like clinical counsellors, internet-based cognitive behavioural therapy, psychologists, and more. Employees also have 24/7 virtual access to healthcare providers as part of Scotiabank's core coverage to further support mental and total wellbeing.

In addition to the expansion in mental health coverage, Scotiabank invested in developing our leaders by launching new training around mental health awareness and support. In 2021, people managers in Canada were able to enrol in a mental health workshop that equipped them to support employees and reduce stigma around mental health in the workplace. These sessions will continue to be available throughout 2022.

We are emerging from 2021 more resilient, aligned, and stronger than before. We look forward to furthering initiatives that empower, inspire, and better our employees, for every future. If you’re ready to take the lead and join our Winning Team, we’re hiring.