COVID-19 Updates and FAQs

Keeping you informed about how we are supporting our customers and communities.

Relief measures available for you and your business

See answers to frequently asked questions about COVID-19 and how Scotiabank is supporting our customers during this time.

Get your CERB payment quicker

Enrol for direct deposit through online or mobile banking to receive your payment.

Learn moreLearn more about Get your CERB or CESB payment quicker

Business banking relief measures

Learn more about financial relief measures available, like CEBA, BDC Business Continuity Program (BCAP), EDC Business Credit Availability Program (BCAP) and answers to commonly asked questions.

Learn moreLearn more about the Business banking relief measures

Direct Deposit for Canada Emergency Wage Subsidy (CEWS) and Canada Emergency Rent Subsidy (CERS)

Direct deposit is a fast, secure and convenient way to receive your Canada Emergency Wage Subsidy (CEWS) and Canada Emergency Rent Subsidy (CERS) payments. Using Scotia OnLine, mobile banking or ScotiaConnect® you can quickly enrol your eligible business account for direct deposit in a few easy steps.

Learn moreLearn more about Direct deposit for your business CEWS

Important updates for our customers

Get the support you need

Scotia MyAdvice takes you through 8 simple questions and provides you with helpful information, tips, and articles based on your responses.

Go to Scotia MyAdviceGo to Scotia MyAdvice

Bank Your Way

New to digital banking? Learn how to bank from home with your computer, tablet, or smartphone.

Learn moreLearn more about Bank your way

Changes in branch hours

Branches are operating under reduced hours. Please use our branch locator tool before you visit.

Learn moreLearn more about Changes in branch hours

COVID-19 scams

Be vigilant about fraudulent calls, texts, and emails.

Learn moreLearn more about COVID-19 scams

Priority line service for frontline healthcare workers and seniors

We continue to provide priority line service to frontline healthcare workers and seniors through our Contact Centre.

Learn moreLearn more about Priority line service for frontline healthcare workers and seniors


Get answers to our most frequently asked questions.

FAQs about financial relief measures

FAQs about how and where to bank

FAQs about support for seniors

FAQs about Trip Cancellation and/or Trip Interruption Insurance included with a Scotiabank Credit Card

FAQs about Travel Insurance purchased from Scotiabank

Bank Your Way

Step-by-step instructions and demos to help you carry out your day-to-day banking from home.

Visit Bank Your WayLearn more about Bank your way