COVID-19 Updates and FAQs
Keeping you informed about how we are supporting our customers and communities.
Relief measures available for you and your business
See answers to frequently asked questions about COVID-19 and how Scotiabank is supporting our customers during this time.
Get your CERB payment quicker
Enrol for direct deposit through online or mobile banking to receive your payment.
Business banking relief measures
Learn more about financial relief measures available, like CEBA, BDC Business Continuity Program (BCAP), EDC Business Credit Availability Program (BCAP) and answers to commonly asked questions.
Direct Deposit for Canada Emergency Wage Subsidy (CEWS) and Canada Emergency Rent Subsidy (CERS)
Direct deposit is a fast, secure and convenient way to receive your Canada Emergency Wage Subsidy (CEWS) and Canada Emergency Rent Subsidy (CERS) payments. Using Scotia OnLine, mobile banking or ScotiaConnect® you can quickly enrol your eligible business account for direct deposit in a few easy steps.
Important updates for our customers
Get the support you need
Scotia MyAdvice takes you through 8 simple questions and provides you with helpful information, tips, and articles based on your responses.
Bank Your Way
New to digital banking? Learn how to bank from home with your computer, tablet, or smartphone.
Changes in branch hours
Branches are operating under reduced hours. Please use our branch locator tool before you visit.
Be vigilant about fraudulent calls, texts, and emails.
Priority line service for frontline healthcare workers and seniors
We continue to provide priority line service to frontline healthcare workers and seniors through our Contact Centre.
Branch passbook services temporarily stopped
For the safety of customers and employees, we have stopped updating passbooks in branches.
Get answers to our most frequently asked questions.
FAQs about financial relief measures
FAQs about how and where to bank
FAQs about Trip Cancellation and/or Trip Interruption Insurance included with a Scotiabank Credit Card
FAQs about Travel Insurance purchased from Scotiabank
FAQs about travel booked using Scotia Rewards points or through the Scotia Rewards Travel site.
Bank Your Way
Step-by-step instructions and demos to help you carry out your day-to-day banking from home.