The Scotiabank chatbot

Get quick answers so you can keep banking your way.

Overview

The chatbot in the Scotia app can answer your questions about everyday banking, and connect you with a customer care advisor if you want to chat with a person. The Scotiabank chatbot is rolling out into the Scotia app throughout 2022, so stay up to date! 

Find out if you have the latest version on Google Play or the App Store

Download on the App Store   Get it on Google Play

To start a conversation with the chatbot:


1

Open the Scotia app

Open the Scotia app on your mobile device. If you don't have the Scotia app, head here to download.


2

Find the Scotiabank chatbot

Tap More on your home screen, then Contact Us, then Chat with us


3

Ask the Scotiabank chatbot anything!

Get quick answers on everyday banking, anytime. 

The chatbot is here to help

Get quick answers, anytime

The Scotiabank chatbot is available 24/7, so you can bank your way: anywhere, at any time. The chatbot offers instant answers to your questions, plus links to everyday banking tasks in the app.

Chat with a person

If you want to talk to a person online, the Scotiabank chatbot can connect you directly with a live chat customer care advisor. Our English-speaking advisors are online daily from 8 am to 10:30 pm ET, and our French-speaking advisors are online Monday through Friday, 8 am to 3 pm ET. They can help you with questions about everyday banking and credit cards.

Frequently asked questions

If you can’t find what you’re looking for please type your question in our Help Centre.

Get started with the Scotiabank chatbot

Learn how to start a conversation with the chatbot